Success/Job Coach

Service Core Inc.•Youngstown, OH

7d•Onsite

About The Position

This role provides information and referral services to employees affiliated with the Valley Business Support Network (VBSN). The affiliated VBSN member employers are providers of services to persons with developmental disabilities. The work involves interviewing employees to assess and identify problems, determining the level of assistance needed, and referring employees to the appropriate agency or other follow-up service. The role also coordinates and develops systems and services for employees to access tools, training, or services needed to overcome barriers to employment, aiming to increase retention rates. This includes coordinating and developing an employee assistance plan after conducting needs assessments and interviews, and verifying eligibility documentation. The position works in conjunction with VBSN affiliated employer human resources, supervision, and management to identify employees in conflict, and serves as a consultant on personnel administration matters involving program participants. The role facilitates and assesses the appropriateness of training/educational services, creates and updates a computer database of employer files, and navigates social services available to employees. The Success/Job Coach designs and implements services based on assessed needs, assists employees in completing applications for social services, and links them to emergency assistance and crisis intervention when necessary. Regular contact is maintained with VBSN member employers to reinforce and monitor work progress and ensure quality service delivery. The role establishes and maintains linkages to internal and external employee resources, and strategically develops and implements VBSN program implementation practices and procedures. Confidentiality is maintained in accordance with applicable laws. Collaboration with community resources such as local governments, non-profits, and private agencies is key to identifying services and programs. The role provides program updates and produces reports for VBSN employers, and participates in continuous quality improvement activities. Monitoring activities ensures compliance with all applicable rules, regulations, laws, policies/procedures, and collective bargaining agreements. Attending meetings, trainings, and professional development opportunities is also required, along with performing other related duties.

Requirements

Bachelor's degree in Human Services, Social Services, Human Resources or related field is preferred.
Demonstrated experience in conducting assessments, gathering and analyzing data, writing reports, and working with the public or involving community relations with Providers of developmental disability services.
Experience in mentoring/directing employees.
Proficient computer skills in Microsoft Word, Excel, Outlook and Google.
Experience working with data based software.
Internet skills to research available job positions.
Familiarity with holding meetings via virtual platforms such as Google Meet, Zoom, Teams, etc.
Criminal background check.
Pre-employment drug screen.
TB test.
First Aid/CPR.
Valid driver license and own transportation.
Must meet COMPASS automobile liability insurance carrier guidelines to be insurable under the COMPASS policy.
Work with limited supervision.
Ability to make independent sound judgments in dealing with a variety of situations and be self-driven.
Ability to establish and maintain harmonious relationships.
Demonstrated ability to track progress and maintain employee contact.
Ability to communicate effectively (oral and written) with staff, employees, management, referral sources, public, etc.
Ability to write accurate and concise reports.
Ability to work with and be sensitive to people from diverse backgrounds.
Ability to comply with policies and procedures at various employer locations.
Knowledge of research principles for gathering, analyzing, and reporting data.
Knowledge of social work or related principles, practices and techniques.
Possess effective interview and assessment skills.
Ability to effectively use web based tools and resources.
Effective organizational and responsive communication skills.
Knowledge of community and other resource agencies.
Working knowledge of community employment resources and job market.
Must be flexible in work day functions to meet the needs of clients.
Strong desire and ability to work as a team member.

Nice To Haves

Experience in making referrals to community resources preferred.

Responsibilities

Provides information and referral services to employees affiliated with the Valley Business Support Network (VBSN).
Coordinates and develops systems and services for employees in accessing tools, training, or services needed to overcome barriers to employment in order to increase retention rates.
Coordinates and develops an employee assistance plan after conducting an oral needs assessment and interview and verifies subsequent eligibility documentation.
Works in conjunction with VBSN affiliated employer human resources, supervision and management of supported organizations to help identify employees in conflict.
Serves as consultant to providers on personnel administration matters involving program participants.
Facilitates and assesses appropriateness of training/educational services for VBSN employees.
Creates and updates computer database employer files by recording each contact made with employees and maintains records required for follow-up.
Navigates social services available to employees of VBSN member employers and provides information on how to obtain services.
Designs and implements services with VBSN employees as required by assessed and documented needs and plans.
Assists VBSN employees in completing applications for social services when needed.
Links VBSN employees to emergency assistance and crisis intervention to employees when necessary.
Maintains and manages regular contact with VBSN member employers to reinforce and monitor work progress and to ensure quality / coordinated and timely service delivery to VBSN employees.
Establishes, nurtures and maintains appropriate linkages to internal and external employee resources.
Strategically develops and implements VBSN program implementation practices and procedures.
Maintains confidentiality in the case of specific employees or potential employees in accordance with all applicable laws.
Collaborates with community resources such as local governments, non-profits, and private agencies to identify services and programs available to assist providers.
Provides program updates and produces reports for the VBSN employers.
Participates and upholds the values and processes devoted to continuous quality improvement in all VBSN activities.
Monitors activities to ensure compliance with all applicable rules, regulations, laws, policies/procedures, and collective bargaining agreements.
Attends meetings, trainings, and professional development opportunities as required.
Performs other related duties as required.