Success Coach, SNAP2Work - FT - Orangeburg

Goodwill Industries of Upstate/Midlands South Carolina•Orangeburg, SC

25d

About The Position

The Success Coach supports internal and external program participants through assessment, employability skills training, monitoring, evaluations, and services provided by Palmetto Goodwill, strategic partners, and community resources. The role helps participants follow individualized plans toward employment retention, career growth, financial wellness, and training opportunities, and provides follow-up support. The coach provides walk-in, case-management, virtual, and in-person assistance while meeting program metrics. They assess employment needs and help with job applications, employer networking, mock interviews, and resumes. They build empowering relationships through coaching, motivation, education, and positive reinforcement, and help participants understand labor-market demand and identify job leads. The role creates employment and financial plans with participants, documents services and progress accurately and confidentially, follows up on job placement and continued employment, and develops rapid-response plans following job loss. The coach also coordinates referrals and works with community agencies, employers, and other partners to support participants’ training, education, employment, and other needs. Community outreach and participation in community events are included. The position requires compliance with agency policies, safety standards, and applicable CARF, Department of Labor, and other regulatory standards.

Requirements

Enthusiasm for the organization’s mission and a caring, client-focused desire to help people.
Superior customer-service skills and the ability to handle competing priorities, provide positive reinforcement to people with varying skill levels, and use creativity.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
Ability to solve practical problems in situations with limited standardization and to interpret written, oral, diagrammed, or scheduled instructions.
Ability to write routine reports and correspondence and speak effectively before groups.
Ability to multitask, adapt to frequent changes, delays, and unexpected events, meet deadlines, and work autonomously.
Ability to thrive in a dynamic, fast-moving environment and work effectively on a team.
Proficient writing skills, including correct style, grammar, and content.
Strong time-management and project-management skills, including handling multiple participants’ needs simultaneously.
Strong written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Strong attention to detail and accuracy, and excellent organizational, writing, and presentation skills.
Valid driver’s license and automobile insurance acceptable to Goodwill’s liability insurance carrier.

Nice To Haves

Understanding of job markets, essential skill sets for various jobs, employer needs, and employee training and development.

Responsibilities

Provide walk-in, case-management, virtual, and in-person assistance to program participants while meeting program metrics.
Maintain timely, accurate, and confidential documentation of services, contacts, activities, progress, case notes, and program records; enter participant information and progress into appropriate databases daily.
Conduct employment needs assessments and assist participants with job applications, employer networking, mock interviews, and resume creation, review, and editing.
Develop positive, empowering relationships with participants through coaching, motivation, and education.
Maintain knowledge of labor-market data, keep a current job listing/database, and provide appropriate job leads.
Complete employment and financial plans with participants that define goals and the steps needed to achieve them.
Reinforce desired behaviors and promote social integration, worker socialization, communication skills, and positive work attitudes.
Follow up with job seekers about job placement and employment sustainability; schedule required matrix assessments and follow-ups.
Develop rapid-response action plans for participants who experience job loss.
Coordinate cases and follow up as required.
Provide professional, confidential support to people from diverse backgrounds and maintain an inclusive, respectful environment.
Collaborate with community agencies, organizations, departments, and programs to achieve shared goals.
Establish and maintain relationships with community partners and employers that support training, education, employment, and supportive services.
Participate in community outreach and events; stay knowledgeable about local resources and provide appropriate referrals.
Comply with agency policies, procedures, safety standards, and applicable CARF, Department of Labor, and other regulatory standards.
Perform other job-related tasks and duties as assigned.
Demonstrate Palmetto Goodwill’s I-CARE values and provide excellent customer experiences consistent with its ACE values.