Success Coach SCSEP - FT - North Myrtle Beach

Goodwill Industries of Upstate/Midlands South Carolina•North Myrtle Beach, SC

15d

About The Position

This grant-funded position supports Palmetto Goodwill’s Mission Services SCSEP program. The Success Coach assesses program participants, provides employability-skills training, monitoring, evaluations, and services, and coordinates support from Palmetto Goodwill, strategic partners, and community resources. Services should align with the organization’s mission, identified outcomes, and individualized plans focused on employment retention, career growth, financial wellness, and training opportunities. The role also provides follow-up to participants. SCSEP (Senior Community Service Employment Program) is an on-the-job training and employment program for people aged 55 and older. It helps participants update job skills, gain work experience and confidence, and support their economic security and well-being. The Success Coach provides case management and job-search assistance, develops employment and financial plans with participants, maintains accurate and confidential records, and connects participants with employers and community resources. The position includes participant follow-up, support after job loss, community outreach, and collaboration with partners while meeting program metrics and applicable agency and regulatory standards.

Requirements

At least three years of related work experience; a combination of education and experience will be considered.
Proficient writing skills, including correct style, grammar, and content.
Strong time-management and project-management skills, including handling multiple participants’ needs simultaneously.
Strong written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Strong attention to detail and accuracy.
Excellent organizational, writing, and presentation skills.
Valid driver’s license and automobile insurance acceptable to Goodwill’s liability insurance carrier.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to solve practical problems involving concrete variables and limited standardization.
Ability to write routine reports and correspondence and speak effectively before groups.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to multitask, adapt to changing requirements, meet deadlines, work autonomously, and thrive in a dynamic environment.
Ability to work effectively in a team-based environment.
Client-focused, caring, and motivated to help people in need.
Enthusiasm for the organization’s mission.

Nice To Haves

Bachelor’s degree in Human Services or a related field.
Understanding of job markets, job skill requirements, employer needs, and employee training and development.

Responsibilities

Demonstrate the organization’s I-CARE values and provide positive customer experiences to internal and external customers.
Provide walk-in, virtual, and in-person assistance and case management to program participants while meeting program metrics.
Maintain timely, accurate, and confidential documentation of services, participant contacts, activities, and progress.
Assess participants’ employment needs and assist with job applications, employer networking, mock interviews, and resume creation, review, and editing.
Build positive and empowering relationships with participants through coaching, motivation, and education.
Use current labor market information to explain in-demand careers, maintain a job listings database, and provide appropriate job leads.
Develop employment and financial plans with participants that define goals and the steps needed to achieve them.
Reinforce desired behaviors and promote social integration, workplace socialization, communication skills, and positive work attitudes.
Contact job seekers after placement to gather employment information and support continued employment and sustainability; schedule required assessments and follow-ups.
Develop rapid-response action plans for participants who lose their jobs.
Enter participant information and progress into appropriate databases daily; maintain case notes, record program activities, and conduct case coordination and follow-up.
Provide professional, confidential support to people from diverse backgrounds in an inclusive and respectful environment.
Collaborate with community agencies, organizations, departments, and programs to achieve shared goals.
Manage multiple assignments and priorities to meet goals and deadlines.
Establish and maintain relationships with community partners and employers that support training, education, employment, and participant services.
Participate in community outreach and events; maintain knowledge of local resources and provide appropriate referrals.
Follow agency policies, procedures, and safety standards, including requirements related to CARF, the Department of Labor, and other regulatory standards.
Perform other job-related duties as assigned.