Success Coach, City College for Municipal Employment

Community College of Philadelphia•Main Campus - Philadelphia, PA

21d

About The Position

The Success Coach serves as the primary point of contact for an assigned caseload of City College for Municipal Employment (CCME) students after their initial onboarding and matriculation into a CCME program or pathway. The role primarily supports students in non-traditional pathways, including high school students, through proactive, individualized coaching and case management. The Success Coach helps students stay engaged, overcome barriers, and make timely progress toward program completion and their educational and career goals. The Success Coach maintains regular contact with assigned students, including required monthly coaching meetings; monitors and documents progress, engagement, course enrollment, and completion of program requirements; assists with registration for required courses; and identifies barriers and connects students with College and community resources. The role also develops and facilitates monthly educational, career, personal, and professional development workshops. In collaboration with CCME staff and College departments, the Success Coach contributes to student engagement, retention, completion, and workforce or continued-education transition efforts.

Requirements

Associate’s degree in education, workforce, social services, or a related field; degrees must be from a recognized accredited institution.
Two years of direct experience working in an education, workforce, or social service environment, or experience as a student participant in the CCME program.
Experience working with culturally diverse populations.
Proficiency with Microsoft Office applications, including Word and Excel.
Demonstrated competency in organizing data, maintaining files, and preparing reports.
Excellent interpersonal, verbal, and written communication skills for interacting effectively with individuals from diverse backgrounds.
Exceptional organization and planning skills.
Ability to work in a team environment and collaborate with others.

Nice To Haves

Bachelor’s degree.
Experience working with high school populations.
Experience managing individual student or client caseloads and providing case management.
Experience working in a higher education setting.
Experience working in person and remotely to engage students and accomplish tasks.
Familiarity with integrated management software such as Banner and Starfish, as well as social media platforms.
Experience developing and implementing student programming that increases access, retention, and completion.
Experience creating and facilitating workshops and presentations for groups.

Responsibilities

Serve as the primary contact for an assigned caseload of CCME students, providing coaching, case management, and support through program or pathway completion.
Develop and regularly update individualized success plans with students, including goals, milestones, potential barriers, and strategies and supports.
Monitor, track, and document student academic progress, course enrollment, engagement, and program participation; use available data to identify students who may be off track and initiate outreach and intervention.
Identify academic, financial, personal, basic-needs, and other barriers, connect students with appropriate College and community resources, and follow up on resolution.
Assist students with registration for required courses and coordinate with College departments to address enrollment or registration issues.
Develop, coordinate, and facilitate monthly educational, career, personal, and professional development workshops for CCME students.
Engage CCME high school students in classroom instruction and foster relationships that support academic success, career exploration, and program participation.
Participate in CCME and College committees, teams, and initiatives focused on student engagement, retention, and completion.
Assist Success Navigators and other CCME staff with intake, onboarding, orientation, bridge, completion, employment, and continued-education transition programs and events.
Monitor and document student completion of requirements for CCME eligibility, supports, and benefits, including coaching meetings, workshops, and course enrollment; follow up with students at risk of noncompliance.
Provide transitional support to students who stop out of CCME, including identifying alternative employment options and referral services.
Work with CCME staff to provide graduates needing work-based experiences with transitional support.
Collaborate with CCME staff and College departments to develop and implement programming and policies that support student participation, completion, and workforce transitions.
Participate in professional development activities.
Maintain sensitivity, understanding, and respect for a diverse academic environment and people from varied backgrounds.
Deliver professional, helpful, and courteous customer service to internal and external constituents.
Perform duties consistently with the College’s mission, goals, and core values, and perform other duties as assigned.