Substitute Library Assistant (Various)

Arlington County VA•Arlington, VA

5d•Onsite

About The Position

Arlington County's Public Library is seeking Substitute Library Assistants to support permanent staff in providing service to patrons of all ages and backgrounds at various locations. These positions help the public with circulation requests, technology assistance, and information about the library’s collections, programs, and policies.

Requirements

Associate degree or two years of college coursework from an accredited college or university in a related field.
Some library experience providing customer service that includes resolving patron problems, explaining policies and procedures, providing information, and processing materials in a library environment.
An eagerness to learn and problem-solve.
Commitment to offering excellent customer service to all library users.
Ability to manage multiple tasks, understand and focus on library systemwide and County priorities, work successfully within a team, and communicate effectively.
Awareness of current trends in public libraries and technology.
Ability to make sustainability-conscious workplace decisions.
Ability to make sustainability-conscious workplace decisions according to standard procedures and/or instructions.

Nice To Haves

Previous library experience within the past 5 years.
Handling money, running a cash register, and creating deposits.
Troubleshooting with eBooks, tablets, public computers, and printers.
Working with diverse populations, including some with limited English ability.

Responsibilities

Performing circulation tasks, including issuing library cards, placing items on reserve, locating materials, assessing fines, and processing payments.
Assisting patrons with technology services, such as navigating the library catalog, accessing electronic resources, and using digital tools.
Responding to inquiries about library facilities, coordinating the use of computer and audiovisual equipment for meeting rooms, and troubleshooting issues with public computers, copiers, and printers.
Providing information on library programs, equipment availability, and facility usage across the library system.
Interviewing and assisting patrons in selecting physical and digital materials, and answering questions about collections, services, and resources.
Supporting collection management, including re-shelving materials, preparing shelving carts, identifying lost or damaged items, and completing circulation reports accurately.
Helping maintain a safe and welcoming environment by enforcing library policies and assisting with opening and closing procedures.
Participating in library initiatives, including systemwide programs, committees, and meetings as assigned.