Library Assistant

University of Miami • Coral Gables, FL

5d • Onsite

About The Position

The University of Miami's Library has an exciting opportunity for a full time Library Assistant to work in Coral Gables, FL. Primary responsibilities are providing customer service at the Access desk, assisting patrons with services and finding library materials. Primary responsibilities include oversight at the desk, supervising students and ensuring referrals to library services especially services in the Learning Commons. Additional responsibilities include welcoming patrons and guest, collecting the requested books from the stacks (“paging”) and participating in library opening and closing duties. Additional responsibilities include ensuring safe building operations and consistent excellent customer service experience for patrons, including resolving patron account issues. Assist the night supervisor in maintaining a scholarly atmosphere within the library building. This position may assume responsibility for opening or closing the library, as well as overall building responsibility when a supervisor is not on duty. May be assigned primary responsibility for overseeing specific collections areas, such as New Books. This position is slated to work Tuesdays to Thursdays 12:00 pm to 8:00 pm and Fridays and Saturdays 2:00 pm 10:00 pm but subject to change as needed by the department. This position may be required to work during any of Richter Library's operations hours. The current hours for Richter Library are Monday through Thursday 7:30 am to 2:00 am, Friday 7:30 am to 10:00 pm, Saturday 10:00 am to 10:00 pm, Sunday 10:00 am to 2:00 am and 24/7 during End-of-Semester Exam periods. As noted above, these hours are subject to change, depending upon the departmental needs in supporting the University community. During shortened and summer hours, the schedule will vary.

Requirements

• High school graduate or equivalent.
• One year of relevant work experience.
• Typing skills of at least 25 wpm.
• Experience with Microsoft Office or equivalent software including Word, Excel, and Outlook required.
• Customer service skills required.
• Must be able to lift 30 pounds, push 50+ pounds and reach while on a stool.

Nice To Haves

• Two years of related experience or two years of college preferred.
• Experience with maintenance of library collections preferred.
• Fluency with Ex Libris Alma / Primo library systems platform or other Library systems and Circulation Modules preferred.
• Strong written and oral communication skills.

Responsibilities

• Providing customer service at the Access desk, assisting patrons with services and finding library materials.
• Oversight at the desk, supervising students and ensuring referrals to library services especially services in the Learning Commons.
• Welcoming patrons and guests.
• Collecting requested books from the stacks (“paging”).
• Participating in library opening and closing duties.
• Ensuring safe building operations and consistent excellent customer service experience for patrons, including resolving patron account issues.
• Assisting the night supervisor in maintaining a scholarly atmosphere within the library building.
• Assuming responsibility for opening or closing the library, and overall building responsibility when a supervisor is not on duty.
• Overseeing specific collections areas, such as New Books.
• Check in/out, and renew library, ILL and Reserve materials.
• Maintain headcounts and paging workflow.
• Issue and update library patron permits/passes and Temporary CaneIDs.
• Answer questions regarding Circulation procedures and patron accounts, records and transactions.
• Monitor library entrance and public areas to ensure that patrons follow library policies.
• Negotiate situations involving fines, encumbrances, claims returned, or other problems that patrons have.
• Assist with library closing duties, clearing Stacks Tower, 1st, 2nd, and 3rd floors.
• Instruct and assist patrons with library equipment (e.g. copy machines, microfilm readers, AV, etc.).
• Implement, interpret, and enforce departmental, library, and university policies and procedures as directed by supervisor and library administrators.
• Ensure that the library entrance and the circulation desk are neat and equipped with the necessary supplies (umbrella bags, calendars, stacks guides, passes, check staplers, hole punch, and paper cutter, etc.).
• Report facilities complaints to Facilities Manager or other appropriate departments.
• Report security problems to Public Safety.
• Effectively use SUMA, GIMLET and When2Work software to assist with Access Desk duties.
• Assist with Stacks Maintenance, UML location & processing duties.
• Assist in shelving or sorting returned materials as needed.
• Process transit requests for library materials from all lending locations.
• Deliver and retrieve library materials from all lending locations.
• Assist remote storage supervisor with duties at the off-campus facility.
• Perform searches for library materials and assist with inventory process.
• Monitor supply levels and order supplies as necessary.
• Maintain updated procedures manuals for processing duty.
• Maintain friendly, welcoming, helpful, and supportive customer service behavior with all library customers.
• Establish effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information.
• Communicate frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information.
• Attend departmental meetings and write reports, as required.
• Participate in library committees and task forces, as needed.
• Assist with Stacks, Reserves, ILL and other library activities, as assigned.
• Participate in library committees and teams, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED