Library Assistant

Maricopa County•Gilbert, AZ

5d•Onsite

About The Position

Do you enjoy sharing knowledge and priding yourself on your excellent customer service skills? You’re just our type! Join our dynamic team of library professionals. As a part-time Library Assistant for our Perry Library, you will provide routine customer service, material routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use our library services.

Requirements

Two years of customer service experience
High School diploma or GED
An equivalent combination of education and experience may be considered in substitution for the minimum qualifications on a year-for-year basis
Must complete a background check and fingerprint identification upon hire to secure and maintain an Identity Verified Print (IVP) Fingerprint Clearance Card

Nice To Haves

Associate’s degree or higher in Library Science, English, Liberal Arts, or a related field
Experience working or volunteering in a public library
Bilingual skills in Spanish and English

Responsibilities

Answer questions and assist customers with finding material and using the library
Issue, verify, and renew library cards and inform customers of their account status
Resolve customer concerns by phone, in person, or e-mail and refer escalated customer concerns to appropriate staff members or supervisors
Assist customers with the self-service payment kiosk, printing, and study rooms
Process library materials for shelving and routing and assist with maintenance and display of the collection.
Light cleaning duties, such as dusting, straightening, and general tidying