Library Assistant Substitute (part-time, on call)

City of Port Townsend•Port Townsend, WA

6d•Onsite

About The Position

Library Assistant Substitute needed to work part-time at the Port Townsend Public Library. Working hours (less than 20 per week) are variable to include evenings and weekend. No medical benefits, but accrues 1 hour of sick leave per 40 hours worked & has access to the City's Employee Assistance Program (EAP). JOB SUMMARY Under general supervision, while providing excellent customer service, performs a wide range of circulation and customer service-related functions. Typical duties include staffing the circulation desk, checking out/in various library materials, issuing library cards, assessing or adjusting fines, maintaining patron accounts, preparing money transmittal reports, processing periodicals, processing of the courier and bookdrops, mending and processing library materials and providing direct assistance to patrons. The Library Substitute is a part-time (less than 20 hours per week) position. The position has no regular schedule and works hours as needed to fill in for regular staff absences and leaves or other unanticipated situations when extra help is needed. Hours may include evenings and weekends.

Requirements

Ability to maintain regular and reliable attendance.
Ability to provide excellent, efficient customer service to all patrons, staff and volunteers, in a fast-paced public environment.
Ability to work independently with limited direction or supervision.
Ability to establish and maintain effective working relationships with library staff, patrons and volunteers.
Ability to handle money, give correct change and prepare money transmittal reports required for the cash register.
Ability to sort and file alphanumerically and to perform basic mathematical computations, including ability to navigate the Dewey Decimal System.
Ability to perform financial procedures using the ILS system and cash register.
Ability to access and utilize staff Intranet resources.
Ability to communicate effectively verbally and in writing.
Ability to follow detailed written or verbal procedural instructions accurately, with willingness to seek clarification.
Ability to acquire and effectively implement knowledge of PTPL and the City of Port Townsend's policies and procedures and to use independent judgment to resolve circulation and patron problems within established guidelines.
Ability to work a schedule that may change periodically, including evenings and weekends.
Willingness to being flexible to meet the needs of PTPL.
Any combination of education and experience equivalent to graduation from high school or GED plus one year experience in a service-oriented environment.
Must be able to pass a criminal background check.

Responsibilities

Perform all activities associated with the circulation function of the City of Port Townsend Public Library (PTPL) including all transactions pertaining to the Integrated Library System (ILS), money transmittal and circulation reporting, administering PTPL policies, procedures and services, providing excellent and welcoming customer service in person, online, and over the telephone, assessing and/or adjusting fines and fees for damages, late returns, lost materials and other issues.
Respond to patron requests for information and direction, referring to other qualified staff as appropriate.
Assist patrons with basic reference information.
Assist patrons in accessing computer programs such as email and using the Internet.
Assist with current and emerging library technology.
Respectfully respond to patron complaints or concerns within established guidelines.
Assist in promoting PTPL programs, information, services and materials.
Assist with periodicals processing, design of displays and other library promotional and informational materials.
Perform basic Paging responsibilities as needed, such as shelving, processing of the courier and bookdrop.
Assist with collection maintenance (under supervision), mending of books, periodicals, media and other materials, as needed.
Provide oversight for branch operations in the absence of the Library Managers.
Prepare the library for opening and securing the library at closing.
Maintain a clean, welcoming and safe library environment.
Support volunteers as needed.