Library - Substitute Branch Support Staff (Scottsville)

City of CharlottesvilleScottsville (24590), VA
Onsite

About The Position

The hiring amount is $16.54 an hour for this position. This is a substitute position, on an as-needed basis to maintain staff coverage during library hours. This Substitute Branch Support Staff position performs responsible paraprofessional duties for a variety of routine and well-defined technical library services under general supervision of the Scottsville branch manager.

Requirements

  • High School or GED and previous experience working in a public customer service environment and working with Windows and the internet.
  • Previous experience working in a public customer service environment and working with Windows and the internet.
  • An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
  • Required to successfully pass a pre-employment background check.
  • Required to work a flexible schedule including days, evenings, and weekends.
  • Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.
  • Knowledge of and ability to apply relevant policies and procedures in daily tasks.
  • Knowledge of online information sources and the ability to use them effectively in research and reference situations.
  • Knowledge of the navigation and use of non-fiction and print reference collections to support reference inquiries.
  • Intermediate reading ability: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.
  • Basic writing ability: ability to write simple letters, paragraphs and sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.
  • Basic math ability: Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division).
  • Routine communication skills: Regular & routine interaction involving providing or exchanging basic information.
  • Establishes and maintains effective working relationships with co-workers.
  • Requires General Direction: normally performs the job by following general instructions or established standard operating procedures and/or policies. There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties. Performance is reviewed frequently.
  • Skilled technical skills: Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities.
  • Intermediate skill in Microsoft Office applications and/or departmental software.
  • Receives and disburses funds and prepares money for deposit.
  • Strong public services orientation.
  • Frequent change of tasks.
  • Working closely with others as part of a team.
  • Takes responsibility for finding answers to questions and responding appropriately.
  • Performing multiple tasks simultaneously.
  • Performs tedious or exacting work.
  • Excellent organizational, time management and customer service skills.
  • May require dealing with angry, frustrated and/or upset individuals.
  • Requires a non-traditional work schedule such as weeknights and weekends.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
  • Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying.
  • Must be able to communicate information and ideas so others will understand.
  • Must be able to exchange accurate information in these situations.
  • Ability to observe details at close range (within a few feet of the observer).

Nice To Haves

  • Library work experience.
  • Knowledge of library computer software programs.

Responsibilities

  • Provides all library circulation services, including checking library materials in and out, registering patrons for library cards, placing holds, and collecting fines and fees.
  • Checks returned lending materials for damage, normal wear and tear, and missing included items.
  • Maintains serial collections by processing new material and withdrawing old material.
  • Processes new books by checking to correct catalog information.
  • Prepares books to be withdrawn by processing material in system and generating paperwork associated with removal of material.
  • Performs computer assistance for patrons.
  • May be asked to perform notaries.
  • Provides readers advisory and reference services.
  • Manages ILL (interlibrary loan) requests.
  • Answers telephone and handles patron inquiries, both in person and on the telephone.
  • Shelves and maintains library materials by call number.
  • Assists with weeding collection; withdraws books that have been weeded, removing library markings, changing status in catalog, and arranging to return books to vendors.
  • Prepares bank deposits for branch funds.
  • May be required to maintain branch email address and voicemail box, following up with patrons as needed.
  • Maintains branch technology by cleaning patron computers, troubleshooting issues, monitoring IT tickets, replacing paper and toner, and assisting other staff with technology questions.
  • Prepares signage, booklists, displays, program calendars, and basic programs to promote library resources and community interaction.
  • Assists Jefferson Madison Regional Library staff with projects.
  • Follows library procedures for opening, operating, and closing library branch.
  • May assume responsibility for branch in absence of Branch Manager.
  • Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time.
  • Regular and reliable attendance.
  • Performs additional duties to support operational requirements as apparent or assigned.

Benefits

  • health_insurance
  • dental_insurance
  • vision_insurance
  • life_insurance
  • disability_insurance
  • paid_holidays
  • flexible_scheduling
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