Library - Substitute Branch Support Staff (Scottsville)

City of Charlottesville•Scottsville (24590), VA

1d•Onsite

About The Position

The hiring amount is $16.54 an hour for this position. This is a substitute position, on an as-needed basis to maintain staff coverage during library hours. This Substitute Branch Support Staff position performs responsible paraprofessional duties for a variety of routine and well-defined technical library services under general supervision of the Scottsville branch manager.

Requirements

High School or GED and previous experience working in a public customer service environment and working with Windows and the internet.
Previous experience working in a public customer service environment and working with Windows and the internet.
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
Required to successfully pass a pre-employment background check.
Required to work a flexible schedule including days, evenings, and weekends.
Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.
Knowledge of and ability to apply relevant policies and procedures in daily tasks.
Knowledge of online information sources and the ability to use them effectively in research and reference situations.
Knowledge of the navigation and use of non-fiction and print reference collections to support reference inquiries.
Intermediate reading ability: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.
Basic writing ability: ability to write simple letters, paragraphs and sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.
Basic math ability: Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division).
Routine communication skills: Regular & routine interaction involving providing or exchanging basic information.
Establishes and maintains effective working relationships with co-workers.
Requires General Direction: normally performs the job by following general instructions or established standard operating procedures and/or policies. There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties. Performance is reviewed frequently.
Skilled technical skills: Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities.
Intermediate skill in Microsoft Office applications and/or departmental software.
Receives and disburses funds and prepares money for deposit.
Strong public services orientation.
Frequent change of tasks.
Working closely with others as part of a team.
Takes responsibility for finding answers to questions and responding appropriately.
Performing multiple tasks simultaneously.
Performs tedious or exacting work.
Excellent organizational, time management and customer service skills.
May require dealing with angry, frustrated and/or upset individuals.
Requires a non-traditional work schedule such as weeknights and weekends.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying.
Must be able to communicate information and ideas so others will understand.
Must be able to exchange accurate information in these situations.
Ability to observe details at close range (within a few feet of the observer).

Nice To Haves

Library work experience.
Knowledge of library computer software programs.

Responsibilities

Provides all library circulation services, including checking library materials in and out, registering patrons for library cards, placing holds, and collecting fines and fees.
Checks returned lending materials for damage, normal wear and tear, and missing included items.
Maintains serial collections by processing new material and withdrawing old material.
Processes new books by checking to correct catalog information.
Prepares books to be withdrawn by processing material in system and generating paperwork associated with removal of material.
Performs computer assistance for patrons.
May be asked to perform notaries.
Provides readers advisory and reference services.
Manages ILL (interlibrary loan) requests.
Answers telephone and handles patron inquiries, both in person and on the telephone.
Shelves and maintains library materials by call number.
Assists with weeding collection; withdraws books that have been weeded, removing library markings, changing status in catalog, and arranging to return books to vendors.
Prepares bank deposits for branch funds.
May be required to maintain branch email address and voicemail box, following up with patrons as needed.
Maintains branch technology by cleaning patron computers, troubleshooting issues, monitoring IT tickets, replacing paper and toner, and assisting other staff with technology questions.
Prepares signage, booklists, displays, program calendars, and basic programs to promote library resources and community interaction.
Assists Jefferson Madison Regional Library staff with projects.
Follows library procedures for opening, operating, and closing library branch.
May assume responsibility for branch in absence of Branch Manager.
Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time.
Regular and reliable attendance.
Performs additional duties to support operational requirements as apparent or assigned.