Substitute Library Clerk

Stark County District Library•Canton, OH

5d•Onsite

About The Position

This flexible, variable-hour role supports all 10 library locations on an as-needed basis, including days, evenings, Saturdays, and holiday coverage. Substitute Clerks assist patrons with circulation, technology help, printing, and library services while providing excellent customer service. Ideal candidates are dependable, adaptable, comfortable with basic technology, and ready to step in when needed. A great opportunity for supplemental income while making a difference in your community!

Requirements

High school diploma or equivalent is required.
Ability to accept Substitute assignments on a reliable basis.
Basic familiarity with library services and operations.
Ability to perform basic circulation and service functions using the library circulation system, service platforms, and following current procedures.
Ability to master basic functionality of collection platforms.
Demonstrates basic to intermediate level literacy with respect to standard computer and office software.
Ability to sort and file alphabetically and numerically.
Ability to make simple arithmetic calculations with speed and accuracy.
Understand and follow oral and written instructions in the English language.

Nice To Haves

0 to 2 years of relevant experience is preferred.
Experience with the principles and practices of customer service is preferred.
Experience with library circulation systems and procedures is preferred.
Experience in public libraries or public-sector organizations is preferred.

Responsibilities

Provides direct public service and is responsible for performing clerical work related to customer assistance and services, circulation, and the collections as well as providing support to other Library staff as needed.
Is typically the initial point of contact for most patrons/customers and spends majority of time providing customer assistance “on the floor”.
Promotes library services and offerings to patrons.
Introduces patrons to all library service and collection platforms, and can demonstrate their basic functionality.
Performs basic searches in Library catalogs through both public and integrated library system (ILS) interfaces.
Assists patrons with basic informational questions using common internet search techniques or prepared reference resources.
Is aware of and can direct patrons to print and online reference tools, including Reader’s Advisory resources.
Assists patrons in accessing and using document machines, library computers and library-supported software, and troubleshoots common technical problems.
Performs all direct patron and material circulation functions.
May assist with record maintenance tasks.
Assists other staff with internal group program set up.
May assist other staff with preparing materials for programs.
May assist in shelving as needed.
Pulls materials from a list to assist with collection management or circulation tasks.
Performs other duties as required.
Other duties as assigned.