Part-Time Library Support Staff

Penn State University

18h • Onsite

About The Position

Penn State Brandywine Campus Library is seeking applicants for Part-Time Library Support Staff to support daily library operations, student services, and programming initiatives. This role combines front-line customer service, collection maintenance, event support, and creative project work. Ideal candidates are organized, customer-focused team-players who are comfortable balancing routine tasks with event-based projects.

Requirements

• High school diploma or equivalent
• One (1) year of customer service or related experience; or an equivalent combination of education and experience
• High degree of reliability and accountability
• Excellent communication (both verbal and written) and interpersonal skills
• Ability to work both independently and as part of a team and effectively and efficiently share knowledge with others
• Outstanding attention to detail, accuracy and thoroughness
• Confidence working with standard office technologies (e.g., Microsoft 365, spreadsheets, email systems)
• Ability to manage multiple tasks and adapt to changing priorities

Nice To Haves

• Experience in a library or academic, or service-oriented environment
• Familiarity with desktop design tools (e.g., MS Powerpoint, Canva) and social media platforms

Responsibilities

• Provide customer service at the service desk, including circulation of materials, equipment, and study rooms
• Respond to patron inquiries and provide directional and basic research assistance
• Assist with patron account transactions, including account verification and service explanation (e.g., holds, resource sharing)
• Perform opening and closing procedures and ensure service point readiness
• Monitor public spaces through regular walkthroughs
• Shelve, organize, and maintain library collections in accordance with established procedures
• Process incoming/outgoing materials (including resource sharing systems / interlibrary loans)
• Process and monitor patron holds
• Update item records and assist with routine catalog and inventory maintenance
• Scan and digitize materials as assigned
• Support collection and asset inventory projects
• Assist in the planning, coordination, and implementation of library programs and outreach events
• Prepare, set up, facilitate, and restock activity stations, displays, and program materials
• Track attendance, compile participation data, and maintain program documentation
• Provide direct support to library engagement initiatives and pop-up library events
• Prepare materials and assemble program kits and craft supplies, operating Cricut equipment when appropriate
• Maintain organization and inventory of activity supplies and work areas
• Develop and update physical and digital signage for services, programs, and displays
• Create promotional materials using Office 365 applications and design tools (e.g., Canva)
• Assist with social media content creation, including graphics, captions and accessibility compliance
• Design and install tabletop displays, small-scale book spotlights, and interactive elements
• Contribute to user engagement activities such as contests and feedback initiatives
• Monitor and respond to departmental email communications
• Process incoming/outgoing mail and deliveries
• Collaborate with library staff and provide guidance to student employees as assigned
• Maintain tracking documents, spreadsheets, and program data
• Monitor supply levels and submit supply requests
• Maintain tidiness and organization of public and staff spaces
• Assist with setup, removal, and maintenance of displays and signage
• Ensure library spaces are orderly, functional, and compliant with safety standards

Benefits

• Penn State offers a comprehensive benefits package that includes medical, dental, vision, and prescription drug coverage.
• Retirement savings plan.
• Paid time off, including holidays and vacation time.
• Professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED