Library Branch Manager
About The Position
The Enoch Pratt Library has an opening for a Library Branch Manager. The Branch Manager oversees all aspects of branch operations and helps define its long-term vision. Reporting to a Deputy Chief of Neighborhood Library Services (NLS), you will build a team at the branch, develop programs based on community needs, and work closely with local partners. Baltimore’s top five languages among English Language Learners are Spanish, Arabic, Chinese, French, and Korean. Applicants who are bilingual in English and any of these or other languages are encouraged to apply. This on-site position requires a flexible schedule, including evenings and Saturdays, with potential assignments at other branches.
Requirements
- Masters in Library Science (MLS or MLIS) from an American Library Association (ALA) accredited college or university.
- Public Librarian Certificate, or requirements necessary to apply for a Maryland Public Librarian Certificate, within 90 days of starting employment.
- Five years of related public library experience with progressive responsibilities.
- Two years of supervisory experience.
- Current Maryland Librarian Certification, or certification within 1 year of hire.
- Commitment to public service, urban community development, racial equity, and inclusive access to resources.
- Strong organizational, communication, and problem-solving skills.
- Ability to establish and maintain effective working relationships at all levels of staff and with external partners.
- Collaborative, adaptable, and self-directed with a flexible and energetic approach to leadership.
- Experience using digital tools, integrated library systems (ILS), and emerging technologies, with the ability to train others.
- Comfortable navigating and troubleshooting public-facing technology (e.g., computers, printing, digital platforms).
- Skilled in delivering equitable, inclusive, and trauma-informed customer service in an urban setting.
Nice To Haves
- Familiarity with Baltimore or similar urban neighborhoods.
- Fluency in Spanish, Arabic, Chinese, French, Korean, or other foreign languages.
- Multicultural experience.
- Experience with trauma-informed or restorative practices.
Responsibilities
- Manage daily branch operations and ensure quality service.
- Supervise, train, and support staff to foster an inclusive, customer-focused environment.
- Coordinate scheduling, programming, and facility needs with internal teams and external partners.
- Participate in division-wide planning, hiring, and initiatives.
- Serve as the main contact for local residents, schools, and organizations.
- Represent the branch at local meetings and events.
- Collaborate on joint programs and shared use of community space.
- Support system-wide outreach efforts such as Social Work in the Library and Lawyer in the Library.
- Develop responsive programs for all ages, including digital access, job support, and youth services.
- Encourage creative use of technology and flexible spaces.
- Lead a team committed to high-quality, community-based service.
- Assist patrons with reference needs, catalog searches, devices, and digital tools.
- Deliver respectful, equity-centered service in person and online.
- Use data and feedback to guide decisions and measure success.
- Align branch goals with the Library’s Strategic Plan and branch’s community vision.
- Participate in system-wide leadership activities.
Benefits
- Benefits Included
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What This Job Offers
Job Type
Full-time
Career Level
Manager
