Subscription Renewal Representative
Bentley Systems•Uwchlan Township, PA
•Hybrid
About The Position
Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of the team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an individual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!
Requirements
- Preferred experience in Salesforce and understanding of Contract processes.
- Excellent people and communications skills. Team player.
- Strong relationship skills and the ability to work through long renewal cycles.
- Organizational skills, time management skills and ability to work independently are a must.
- Self-starter who is driven to achieve more.
- Able to easily and clearly explain processes to users.
- Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes.
- Open to constructive criticism, learn from mistakes.
- Able to learn new skills quickly and adopt changes.
- Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
- This role does not require travel.
Responsibilities
- Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
- Positioning the SELECT program’s features and benefits for the user with the goal of maintaining the SELECT program.
- Communicating current SELECT program offerings.
- Discussing loss mitigation strategies with internal and external customers as to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
- Processing any/all applicable paperwork required when loss mitigation is confirmed.
- Providing notice to Sales/Management of loss mitigation and value for sale impact.
- Responding to user (including internal and external Bentley users) inquiries/requests.
- Processing Service Request(s) and Dispute Cases as assigned.
- Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool
Benefits
- An attractive salary and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
