Contract Renewal Representative

Galloup•Chattanooga, TN

4d•Onsite

About The Position

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Lifecycle Solutions Manager, the Contract Renewal Representative is responsible for managing a portfolio of customer service contracts and software subscriptions, with a primary focus on driving Annual Recurring Revenue (ARR) growth through timely and successful contract renewals. This role oversees the end-to-end renewal lifecycle while partnering with Customer Success, Sales, and technical teams to ensure customers realize value from their automation investments. The position balances customer engagement, commercial accountability, and operational execution, while remaining flexible to support broader lifecycle services and automation initiatives as needed.

Requirements

2 years’ experience in customer service, inside sales, contract renewals, subscription management, or technical support, preferably supporting industrial automation, electrical distribution, software, or service-based solutions
High School diploma or GED
Experience working with MS Office
Ability to collaborate with and engage additional commercial or technical resources when appropriate
Business acumen, including problem solving skills, critical thinking, and analytical abilities
Highly organized and detail-oriented
Ability to multi-task and shift priorities as needed
Ability to work in fast-paced, continuously evolving environment
Ability to work well cross-functionally
Provides excellent internal and external customer service
Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skill
Ability to see, talk and hear
Ability to sit for 8 hours a day

Nice To Haves

3 years' experience with Industrial Automation
Associate or bachelor’s degree

Responsibilities

Provide customers with quotations
Manage a portfolio of customer contracts and subscriptions, with accountability for renewal rates, ARR retention, and expansion growth
Oversee the end-to-end renewal process, including proposal development, pricing alignment, contract execution, and documentation accuracy
Engage directly with customers to review contract scope, clarify value, address questions, and guide them through a smooth renewal experience
Maintain accurate renewal forecasting and pipeline visibility, proactively communicating risks and opportunities
Support broader lifecycle services initiatives, including onboarding, adoption, service coordination, or technical support activities as needed
Serve as a flexible team resource, contributing to customer success, lifecycle service delivery, and strategic growth initiatives
Assist customers with the correct product or solutions tailored to their specific needs
Offer alternative products and solutions to meet customer needs
Process and manage orders using various business systems to ensure timely delivery of the product or solution offerings
Collaborate closely with Kendall’s Specialists to leverage technical expertise in product or solution selection
Maintain records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with sales colleagues, customers, and partners as necessary
Participate in customer meetings as required
Maintain quality service by adhering to Kendall Group policies, procedures, and standards
Perform other duties as assigned