Senior Renewal Representative

Instructure, Inc.•,

10d•$60,000 - $75,000•Hybrid

About The Position

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

Requirements

3–5 years of experience in customer success, account management, or renewal management roles.
Proven ability to manage and grow customer relationships, with experience handling high-value accounts.
Negotiation Skills: Strong ability to navigate complex discussions to drive mutually beneficial outcomes.
Analytical Thinking: Capability to analyze usage data, identify trends, and apply insights to renewal strategies.
Process Improvement: Ability to identify inefficiencies and contribute to operational enhancements.
Advanced proficiency with CRM systems like Salesforce, Gainsight, and Clari.

Responsibilities

Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities.
Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.
Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.
Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks.
Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments.
Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.
Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
Track and report on key renewal performance metrics to identify trends and inform process improvements.