Senior Renewal Representative

Thales • Texas Remote, TX

4d • Remote

About The Position

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Remote- USA Thales is hiring an experience Senior Renewals Representative that will lead with ambition and determination, ensuring customer relationships remain strong and fruitful. You will be an integral part of a team, driving world-class renewals processes and setting the standard for excellence in customer success.

Requirements

• Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience
• 5+ years of experience in Renewals, Sales, Operations, or Account Management.
• Ability to work independently with minimal supervision and manage distractions effectively
• Strong organizational and time management skills with proven ability to effectively juggle competing priorities
• Strong verbal and written communication skills
• Demonstrated ability to work with a sense of urgency
• Strong Attention to detail
• Demonstrated ability to establish strong internal and external working relationships
• Basic proficiency with Clari and/or SFDC (or other CRM system)
• Willing to travel to customer meetings and other internal cross functional meetings. Travel would be considered less than 5% of time
• Applicants must be legally authorized to work in the United States for any employer at the time of hire.
• This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Responsibilities

• Lead the strategic approach to account renewals, identifying growth opportunities within the existing customer base.
• Play a pivotal and proactive role in managing the Renewals team's pipeline, ensuring a smooth renewal process and optimizing customer experiences.
• Utilize your seasoned negotiation skills to engage with customers, particularly at the senior executive level, retaining their dedication to our services.
• Mentor junior team members, sharing your expertise and contributing to the overall success of the renewals team.
• Innovate processes and strategies
• Coordinate and contribute to the development of critical revenue-retention strategies, collaborating with cross-functional teams to improve customer success.
• Serve as an ambassador of the brand, demonstrating leadership in crafting top-tier customer experiences.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Program, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree