Renewal Representative

Postman•Austin, TX

2d•$95,000 - $120,000•Onsite

About The Position

The Renewal Specialist role at Postman gives you the opportunity to have a huge impact in a customer focused company and doing satisfying work. Our renewal team takes pride in their role delivering value to our customers on a daily basis, understanding their buying process & adapting ours as we continue to grow.

Requirements

Minimum 5 years experience in renewals with a rapid-growth SaaS company, value-added resellers, and software distributors
Superior communication skills (verbal and written), both internal and external to the organization
Proven ability to sell and a detailed understanding of the renewal lifecycle
High confidence in managing customer quotes, contracts, and terms
Ability to identify and implement best practice processes and procedures around renewals
Ability to use data to understand customer adoption and risk
Experience with SaaS subscription revenue model and sales processes at a product led growth company
Ability to multitask, prioritize, and manage time effectively
Extensive experience working with both direct procurement & partner reseller teams to support buying process

Responsibilities

Execute all phases of subscription renewal lifecycle, including notifying customers of renewal, generating quotes, and closing renewal opportunities
Achieve revenue and retention targets on a quarterly and annual basis
Manage renewals pipeline with forecast accuracy
Analyze customer renewal data to determine retention and uplift strategy
Partner with Sales and Customer Success in potential upsell/upgrade opportunities
Monitor at-risk renewals/lost renewals and develop a plan of action with Sale and Customer Success to win back customers
Maintain accurate and timely information in Postman’s CRM
Develop & maintain an expert level of Postman products and plans