Subscription Manager

ADDIUM, Inc.•Pullman, WA

8d•$68,000 - $90,000

About The Position

The Subscription Manager works in Addium’s Finance Department and reports to the Accounting Manager. Based in Pullman, Washington, this role owns subscription operations across the subscription lifecycle, payment recovery, and reconciliation between Stripe and NetSuite. The position coordinates with Finance, Sales, Customer Success, Operations, and IT to ensure accurate subscription setup, renewals, billing, revenue records, and related processes. The role also supports month-end close, monitors recurring payment activity, resolves discrepancies across Salesforce, Stripe, and NetSuite, and develops documentation and standard operating procedures. The listed compensation is $68,000–$90,000 depending on experience: $68,000–$80,000 for junior-level candidates and $85,000–$90,000 for senior-level candidates, with 5+ years of experience noted for the senior level. Applicants must be legally authorized to work in the United States; Addium does not sponsor employment visas now or in the future.

Requirements

Associate degree in Finance, Accounting, Business, or a related field.
3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role.
Working proficiency in Microsoft Excel, including data analysis and reconciliation using sorting, filtering, pivot tables, and formulas.
Strong attention to detail, accuracy, and documentation discipline.
Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies.
Effective time-management and organizational skills, including the ability to manage recurring cycles and competing priorities across Finance and Sales teams.
Applicants must be legally authorized to work in the United States.

Nice To Haves

Bachelor's degree in Finance, Accounting, Business, or a related field.
Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting.
Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems.
Background in SaaS, recurring revenue, or subscription billing environments.
Working knowledge of ASC 606 Revenue Recognition.
Comfort using AI- or LLM-based tools to accelerate analytical and operational workflows.

Responsibilities

Verify the accuracy of terms for new subscriptions, including pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce.
Coordinate mid-term subscription changes, including upgrades, downgrades, plan changes, and proration calculations.
Coordinate renewal pricing with Sales and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite.
Maintain documentation of subscription configurations, pricing logic, and exception handling.
Partner with Sales to coordinate renewal cycles and surface concerns early.
Manage sales tax accuracy across the states in which the company operates.
Monitor auto-pay activity daily, identify failed transactions, and initiate recovery according to established policy.
Coordinate with customers, Customer Success, and Sales regarding payment failures, expired cards, and bank transfer issues.
Track recovery rates and escalate persistent failures or chronic issues to Finance leadership.
Reconcile monthly Stripe transaction activity with NetSuite revenue and accounts receivable balances.
Investigate and resolve discrepancies between Stripe and NetSuite, documenting root causes and corrective actions.
Maintain integration health between Salesforce, Stripe, and NetSuite, and flag automation breaks or synchronization issues to Finance and IT.
Reconcile deferred revenue between Stripe and NetSuite.
Support month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book.
Partner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements.
Surface subscription-book trends, risks, and recurring issues to Finance leadership with recommendations.
Identify opportunities to automate manual subscription operations workflows and propose AI-enabled improvements where appropriate.
Develop and maintain subscription operations SOPs to support consistency and onboarding.