Subpoena Specialist

Fifth Third Bank•Farmington Hills, MI

About The Position

The Subpoena Specialist interprets, investigates, and processes subpoenas served on Fifth Third Bank by attorneys, law enforcement, and federal and state agencies. The role ensures that confidential bank information is protected, applicable regulations are followed, and risk is mitigated while providing accurate, timely, and courteous service to requestors. The specialist represents the bank to government agencies and the legal community and is expected to manage multiple requests, identify and escalate potential risks, own issues through completion, and meet service expectations. The position supports compliance with Federal and State statutes and regulations, including the Right to Financial Privacy Act. It involves reviewing legal requests, coordinating document collection and production, communicating with requestors and internal partners, maintaining complete records in the Legal Database, and assisting with litigation and court appearance matters. The role has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
Four years of related experience, preferably in Legal, Operations, or Retail banking.
Strong verbal and written communication skills.
Demonstrated attention to detail.
Deadline-oriented work habits.
Knowledge of the court system.
Strong customer service skills.
Strong PC skills and knowledge of Excel, Word, and Access.
Ability to multitask, plan, and prioritize subpoena requests.

Nice To Haves

Paralegal certificate or two years of experience working in a law firm.
Knowledge of Vector4, RAFT, Mobius, and Document Direct.

Responsibilities

Analyze and interpret subpoena language to determine scope, jurisdiction, timeframe, due date, and proper service, and ensure only legally requested records are released.
Review subpoenas for potential bank risk or liability and escalate concerns promptly.
Process and comply with high-profile subpoenas involving Anti Money Laundering, terrorism, criminal matters, Grand Jury matters, and federal requests.
Identify and respond to Federal Subpoenas in compliance with the Right to Financial Privacy Act.
Ensure compliance with applicable Federal and State regulations and statutes.
Communicate with attorneys, government agencies, and law enforcement; negotiate the scope of requests, provide status updates, request extensions when needed, and notify requestors when production costs may exceed court-order limits.
Coordinate with internal and external legal counsel on responses to third-party subpoenas and provide expedited support on litigation matters by locating potentially responsive documentation.
Research and coordinate court appearance subpoenas for the Bancorp, determine necessary documents and personnel, and assess and escalate potential risks or liabilities.
Maintain strict confidentiality to mitigate operational, reputational, monetary, and legal risk.
Complete, organize, store, and ship requested records accurately and promptly while meeting court-order deadlines.
Prioritize pending subpoena work and monitor deadlines to minimize risks arising from missed deadlines or court appearances.
Coordinate with other lines of business to obtain requested documentation not immediately accessible to Legal Operations, including loan records, collateral files, signature cards, internet banking history, wire and ACH transactions, currency transaction reports, video surveillance, fraud documentation, and vendor records.
Record all pertinent subpoena communications and transactions in the department's Legal Database.
Prepare and send invoices for copies and research time, provide advance notice of fees, and follow up on outstanding fees.
Communicate with customers, requestors, and agencies on incoming and outgoing calls in accordance with applicable procedures and scripts.
Conduct legal research as needed.

Benefits

Comprehensive benefits designed to support employees and their families across physical, financial, emotional, and social well-being.
Differentiated compensation offerings.

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