Stylist Support Manager

Saks•Mclean, VA

8d•$78,007 - $97,509

About The Position

Under the direction of the Personal Stylist Manager, the Stylist Support Manager oversees the execution of luxury styling services, client events, and off-site visits. The role leads and mentors Stylist Assistants, ensuring they provide high-quality operational support to Personal Stylists and that behind-the-scenes details meet the company’s service standards. The position is focused on delivering polished client experiences, supporting client loyalty and business growth, and maintaining operational excellence.

Requirements

Proven experience managing support teams or operations in a high-end service, hospitality, or luxury retail environment.
Experience with logistics, inventory management, or event coordination.
Proficiency with clienteling tools, scheduling software, and Microsoft Office; Excel proficiency is required.
Ability to work a flexible schedule, including evenings, weekends, and holidays, to accommodate high-profile client needs.
Strong organizational skills and ability to manage complex schedules and multiple moving parts.
Ability to lead a team calmly and professionally in a high-pressure, fast-paced environment.
Proactive problem-solving and critical-thinking skills to identify and resolve potential logistical bottlenecks.
Attention to detail and commitment to elevating service presentation and efficiency.
Discretion and professionalism when working with high-end clientele and sensitive information.
Flexible, hands-on attitude and willingness to take on tasks of any size.

Responsibilities

Direct, coach, and mentor Stylist Assistants to ensure they execute tasks to company standards.
Coordinate end-to-end logistics for off-site styling visits and home closet cleanouts, including transportation, kit preparation, and post-visit processing.
Manage setup and breakdown for in-store styling events and trunk shows, creating a curated and welcoming environment for VIP guests.
Conduct quality-control checks of fitting rooms and styling suites to maintain a pristine, brand-appropriate appearance.
Monitor luxury merchandise deliveries and ensure assistants select the correct products for stylists and handle merchandise carefully.
Resolve logistical and operational issues so Personal Stylists can focus on clients.
Hire, train, and onboard Stylist Assistants.
Partner with the Personal Stylist Manager to address assistant-team performance concerns and provide ongoing feedback to support productivity and service excellence.

Benefits

Comprehensive benefits package for eligible full-time employees, including medical, vision, and dental coverage.
Employee discount.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) retirement plan.
Basic life insurance.
Supplemental life insurance.
Disability insurance.
Additional voluntary benefits, such as critical illness, hospital, and accident insurance.
Career advancement opportunities across retail, distribution, digital, and corporate.