Personal Stylist Support Manager
About The Position
Under the direction of the Personal Stylist Manager, the Personal Stylist Support Manager oversees the execution of luxury styling services, client events, and off-site visits. The role leads and mentors Stylist Assistants, ensuring they provide high-quality support to Personal Stylists and maintain strong operational standards. The manager coordinates behind-the-scenes logistics and service details to support client loyalty and business growth. Responsibilities include managing styling-visit logistics, preparing for and processing off-site visits and closet cleans, executing client events and trunk shows, maintaining fitting rooms and styling suites, monitoring deliveries and merchandise flow, resolving operational issues, and hiring, training, onboarding, and providing performance feedback to Stylist Assistants. The position requires flexibility to work evenings, weekends, and holidays to accommodate client needs. The stated salary is $100,000 annually. The role is also eligible for a bonus. Benefits, subject to eligibility, include medical, dental, and vision insurance; a 401(k) retirement plan; basic and supplemental life insurance; disability insurance; and additional voluntary benefits. The company also describes career advancement opportunities and an employee discount.
Requirements
- Proven track record managing support teams or operations in a high-end service, hospitality, or luxury retail environment.
- Experience with logistics, inventory management, or event coordination.
- Proficiency with clienteling tools, scheduling software, and Microsoft Office; Excel proficiency is required.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, to accommodate client needs.
- Strong organizational skills and ability to manage complex schedules and logistics.
- Ability to lead a team calmly and professionally in a high-pressure, fast-paced environment.
- Critical-thinking and problem-solving skills to anticipate and address operational bottlenecks.
- Attention to detail in the presentation and efficiency of luxury services.
- Discretion and professionalism when handling high-end clients and sensitive information.
Responsibilities
- Direct, coach, and mentor Stylist Assistants to ensure they perform their tasks to Company standards.
- Coordinate end-to-end logistics for off-site styling visits and closet cleans, including transportation, kit preparation, and post-visit processing.
- Manage setup and breakdown for in-store styling events and trunk shows, creating a curated and welcoming environment for VIP guests.
- Conduct quality-control checks of fitting rooms and styling suites to keep them pristine and consistent with the brand's aesthetic.
- Monitor luxury product deliveries and ensure assistants pull the correct merchandise for stylists and handle it carefully.
- Resolve logistical issues as the primary point of contact so Personal Stylists can focus on clients.
- Hire, train, and onboard Stylist Assistants.
- Work with the Personal Stylist Manager to address performance concerns and provide ongoing feedback to support productivity and service excellence.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
