Style Merch Captain, Micronesia - Full Time

Macy's • Dededo, GU

6d

About The Position

As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role calls for expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Depending on the Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. You lead colleagues in completing assigned tasks, support customer-focused problem-solving, promote the Macy’s mobile app, and coordinate store activities with People Leaders. You also perform store opening and closing procedures and help colleagues use relevant selling and fulfillment technology.

Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires lifting, moving, standing, reaching, and other physical activities, as well as frequent use of computers and other technology.

Requirements

• High school diploma or equivalent.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers and provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
• Ability to meet the physical requirements of the position, including lifting at least 50 pounds, standing for at least two consecutive hours, and climbing ladders.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in the execution and completion of assigned tasks.
• Model outstanding customer service and provide colleagues with fast feedback on improving customer experiences.
• Resolve customer issues with customer-focused solutions.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders with ongoing feedback to improve the customer experience and store processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
• Depending on the assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED