Style Merch Captain, Micronesia - Full Time

Macy's•Dededo, GU

7d•$17 - $27

About The Position

As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and building brand loyalty while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on the Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor while delivering exceptional customer service. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays. Physical duties include lifting, constant movement, standing, reaching, and using computers and other technology to perform job functions.

Requirements

High school diploma or equivalent.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Effective communication with customers and ability to provide clear direction to colleagues.
Ability to adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.

Nice To Haves

1–2 years of direct retail experience preferred.

Responsibilities

Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
Lead colleagues in executing and completing assigned tasks.
Role model customer advocacy and provide colleagues with fast feedback on improving customer experiences.
Resolve customer issues through problem-solving and customer-focused resolutions.
Promote Macy’s mobile app to enhance the in-store customer experience.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Provide People Leaders with continuous feedback to improve customer experience and processes.
Perform store opening and closing procedures, including accessing the alarm system and settling registers.
Lead and participate in adherence to merchandise standards.
Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.