Style Merch Captain, Clackamas Town Center - Full Time
About The Position
As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, brand loyalty, and promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Effective communication with customers and ability to give clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in executing and completing assigned tasks.
- Model excellent customer experiences and provide colleagues with fast feedback on how to improve them.
- Resolve customer issues with customer-focused solutions and ensure a high level of customer service.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor store activities.
- Provide People Leaders with ongoing feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
- Depending on the assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
