Studio Support Lead

The Class by Taryn Toomey•New York, NY

9d•Onsite

About The Position

The Class is seeking an organized, proactive, hospitality-minded Studio Support Lead to oversee daily studio operations, support the Studio Support team, and help provide an exceptional experience for in-person students, teachers, and the streaming community. Working closely with the Studio Manager, this person serves as a reliable team contact, maintains operational standards, coordinates daily responsibilities, and helps the studio run smoothly. The hands-on role combines regular Studio Support shifts with recurring operational and administrative responsibilities. It is an in-person position in the TriBeCa studio, requiring a consistent weekly schedule across five days, including one required weekend shift, for fewer than 30 hours per week. Occasional flexibility for workshops, special events, or schedule adjustments is required with advance notice. The distribution of support and administrative hours may vary according to operational needs and is determined by the Studio Manager. Compensation is up to $25 per hour.

Requirements

Passion for wellness and The Class methodology.
Outgoing, friendly, approachable, and hospitality-minded.
Highly organized, detail-oriented, and reliable.
Strong communication and interpersonal skills.
Ability to guide and support a team while working collaboratively.
Proactive, resourceful, and comfortable taking initiative.
Ability to prioritize tasks and manage time effectively across student-facing and administrative responsibilities.
Prior customer service, hospitality, or sales experience required.
Proficiency with computers and basic administrative software.
Available for a consistent five-day weekly schedule, including one weekend shift, for fewer than 30 hours per week.
Able to work in person at the studio.
Occasional flexibility to support workshops, special events, or schedule adjustments with advance notice.

Nice To Haves

Previous team lead or supervisory experience.
Experience in retail operations and driving sales.
Familiarity with Mindbody, Homebase, Shopify, or similar systems.

Responsibilities

Provide on-site management during assigned shifts and serve as a point of contact for Studio Support staff when the Studio Manager is off-site.
Guide the Studio Support team, delegate daily tasks, and ensure opening, closing, cleaning, and operational checklists are completed consistently.
Maintain the studio’s cleanliness, organization, aesthetic, and atmosphere, including fourth-floor storage areas and the staff lounge.
Monitor studio supplies, equipment, and maintenance needs; ensure items are stocked, organized, and accessible.
Assist with hiring, onboarding, and hands-on training for new Studio Support team members, reinforcing studio standards and procedures.
Identify and address routine operational issues, and communicate concerns and outstanding needs to the Studio Manager.
Assist with coordinating shift coverage when requested; staff scheduling remains the Studio Manager’s responsibility.
Manage studio communications, including the Tribeca inbox, student inquiries, mail and packages, and signage; escalate matters to the Studio Manager as needed.
Maintain operational records, checklists, lost-and-found, maintenance and supply requests, and regular updates to the Studio Manager.
Greet, check in, and welcome students and guests, providing a thoughtful hospitality experience.
Support teachers with Class preparation and breakdown, props, and student inquiries; anticipate their needs and maintain clear communication.
Prepare and maintain studio spaces, including mats, floors, mirrors, bathrooms, locker areas, and the front desk.
Maintain knowledge of The Class method, schedule, memberships, packages, and retail offerings.
Help create a welcoming, inclusive, and supportive environment for students, teachers, and team members.
Support retail sales, merchandising, inventory, and ship-from-studio fulfillment.
Provide production and event support, including equipment care, setup and breakdown, and on-site coordination for workshops, private Classes, and community activations.