Studio Lead

Stretch Zone•San Diego, CA

About The Position

The Studio Lead oversees day-to-day studio operations, drives membership growth, and helps members experience practitioner-assisted stretching while leading and developing a high-performing team. The role involves opening the studio, maintaining a clean and organized environment, welcoming and checking in members, and ensuring they feel comfortable and cared for. The Studio Lead leads by example and coaches up to five Sales Associates, manages the schedule, answers phones, and follows up on missed appointments. They support membership sales goals by demonstrating how to communicate the value of practitioner-assisted stretching, track performance metrics and KPIs, and help the studio meet daily and monthly goals. They also resolve member questions and concerns professionally, fostering a culture of excellence, accountability, and service. Stretch Zone practitioners use patented equipment and established protocols to help members improve athletic performance, range of motion, stiffness, and reaction time. The Stretch Zone Methodology works with the stretch reflex, with practitioners identifying postural and movement limitations and using applied stretching sessions to address them. The company describes ongoing skill improvement and professional advancement as part of a career with Stretch Zone.

Requirements

Paid experience managing 1–2 team members.
Retail sales experience, including cash handling, KPIs, and familiarity with P&L.
A genuine passion for health, wellness, and helping others succeed.

Nice To Haves

The company recommends a personal training certification from ACE, NASM, ACSM, NSCA, or NCSF, and/or a license in therapeutic massage or other accredited bodywork as a minimum prerequisite to the Stretch Zone Methodology.

Responsibilities

Oversee day-to-day studio operations.
Open the studio and ensure it is clean, organized, and ready to welcome members.
Greet members by name, check them in, and help them feel comfortable and cared for.
Lead by example and coach up to five Sales Associates.
Check the schedule, answer phones, and follow up on missed appointments.
Support the team in meeting membership sales goals by demonstrating how to communicate the value of practitioner-assisted stretching.
Track performance metrics and review KPIs to help the studio meet daily and monthly goals.
Resolve member questions and concerns professionally.
Build a culture of excellence, accountability, and service.