Health and Wellness Studio Manager Multi Unit

Stretch Zone - 1030•Cornelius, NC

6h•$40,000 - $45,000

About The Position

The Studio Manager is a hands-on leadership role overseeing the daily operations, sales performance, team development, and overall success of the studios. The role is responsible for creating an exceptional member experience while driving membership growth, revenue, and profitability. The Studio Manager leads and develops the team, sets and tracks sales goals, monitors key performance indicators, conducts demos, drives conversions, and ensures the studio meets or exceeds performance expectations. The role also focuses on building a strong team culture, developing future leaders, engaging with the local community, and maintaining a welcoming, professional, and results-driven studio environment. The Studio Manager is expected to work 40–50 hours per week to support studio operations, sales goals, team development, and member experience. Stretch Zone is a practitioner-assisted stretching studio focused on helping members move better, feel better, and live better. Its approach uses a proprietary stretching method, and the team works in an upbeat, purpose-driven culture that values the growth and well-being of team members as well as the member experience.

Requirements

At least 2 years of management experience, preferably in fitness, wellness, retail, hospitality, or a studio environment.
Proven track record in sales, membership growth, business development, or revenue generation.
Strong leadership and team-building skills, including the ability to coach, motivate, and hold staff accountable.
Demonstrated ability to manage schedules, staffing, and day-to-day operations.
Strong understanding of sales performance metrics and key performance indicators.
Excellent communication, interpersonal, and customer service skills.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Genuine passion for health, wellness, fitness, and helping people.
Ability to work a flexible schedule, including weekends as needed.
Experience using CRM systems to manage leads, track sales activity, maintain member information, and support follow-up and conversion efforts.

Responsibilities

Oversee day-to-day studio operations to provide a seamless, welcoming, and professional member experience.
Monitor key performance indicators, including conversion rate, utilization, retention, and sales performance.
Track daily and weekly sales results and take action to address performance gaps.
Manage scheduling, payroll, and other administrative studio functions while maintaining appropriate staffing levels.
Hold team members accountable to schedules, performance expectations, and operational standards.
Lead staff hiring, onboarding, training, scheduling, coaching, and development.
Coach and develop staff to help them achieve individual and sales goals.
Set clear expectations and foster accountability, teamwork, and continuous improvement.
Drive membership sales and work toward revenue and membership growth goals.
Develop and implement local marketing initiatives, events, and community partnerships to increase awareness, generate leads, strengthen local engagement, and grow membership.
Handle member questions, concerns, feedback, and cancellations professionally, empathetically, and with a solutions-oriented approach.
Create an environment where members feel valued, supported, and motivated to achieve their wellness goals.
Conduct sales demos and convert complimentary sessions into membership sales, maintaining a close rate of 40% or higher.
Oversee daily, weekly, and monthly sales goals and monitor performance to ensure goals are met or exceeded.
Lead weekly meetings to review performance and goals, identify opportunities, and provide coaching and accountability.
Operate a profitable, well-run studio with strong day-to-day execution.
Build and maintain a high-performing, accountable team, and develop Lead Stretch team members into strong leaders.
Maintain strong conversion, utilization, and retention metrics and deliver a consistent member experience.
Create a positive studio culture where employees and members feel valued and supported.