Health and Wellness Studio Manager Multi Unit

Stretch Zone - 1030•Greenville, SC

6h•$40,000 - $45,000

About The Position

The Studio Manager is a hands-on leadership role responsible for overseeing daily operations, sales performance, team development, and the overall success of the studios. The role focuses on creating an exceptional member experience while driving membership growth, revenue, and profitability. The manager leads and develops the team, sets and tracks sales goals, monitors key performance indicators, conducts sales demos, drives conversions, and ensures the studio meets or exceeds performance expectations. The position also involves building a strong team culture, developing future leaders, engaging with the local community, and maintaining a welcoming, professional, results-driven studio environment. Stretch Zone is a practitioner-assisted stretching studio. Its members value its personalized approach and proprietary stretching method, while its team works in an upbeat, purpose-driven culture that emphasizes team members’ growth and well-being alongside the member experience.

Requirements

At least 2 years of management experience, preferably in fitness, wellness, retail, hospitality, or a studio environment.
Proven track record in sales, membership growth, business development, or revenue generation.
Strong leadership and team-building skills, including the ability to coach, motivate, and hold staff accountable.
Demonstrated ability to manage schedules, staffing, and day-to-day operations.
Strong understanding of sales performance metrics and key performance indicators.
Excellent communication, interpersonal, and customer service skills.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Genuine passion for health, wellness, fitness, and helping people.
Ability to work a flexible schedule, including weekends as needed.
Experience using CRM systems to manage leads, track sales activity, maintain member information, and support follow-up and conversions.
Ability to work 40–50 hours per week to support studio operations, sales goals, team development, and member experience.

Responsibilities

Oversee day-to-day studio operations to provide a seamless, welcoming, and professional member experience.
Monitor and manage key performance indicators, including conversion rate, utilization, retention, and sales performance.
Track daily and weekly sales results and address performance gaps.
Manage scheduling, payroll, and other administrative studio functions; maintain appropriate staffing levels and hold team members accountable to schedules, performance expectations, and operational standards.
Lead staff hiring, onboarding, training, scheduling, coaching, and development.
Coach and develop staff to help them achieve individual and sales goals.
Set clear expectations and foster accountability, teamwork, and continuous improvement.
Drive membership sales and work toward revenue and membership growth goals.
Develop and implement local marketing initiatives, events, and community partnerships to increase awareness, generate leads, strengthen local engagement, and grow membership.
Handle member questions, concerns, feedback, and cancellations professionally, empathetically, and with a solutions-oriented approach.
Create an environment where members feel valued, supported, and motivated to pursue their wellness goals.
Conduct sales demos and convert complimentary initial sessions into memberships, maintaining a close rate of 40% or higher.
Oversee daily, weekly, and monthly studio sales goals and monitor performance to ensure goals are met or exceeded.
Lead weekly meetings to review performance and goals, identify opportunities, and provide coaching and accountability.
Develop Lead Stretch team members into strong leaders.
Operate a profitable, well-run studio with strong day-to-day execution and maintain strong conversion, utilization, and retention metrics.