Studio Manager
About The Position
The Studio Manager is responsible for the day-to-day operation and management of the business and for leading a team that delivers an excellent client experience. Working closely with the owner(s), the manager oversees areas including human resource management, public relations and marketing, customer service and relationship management, inventory, and fiscal accountability. The role requires accessibility as a first point of contact 24 hours a day, 7 days a week. The Studio Manager ensures the business operates efficiently and profitably, the client experience meets expectations and goals, and staff receive appropriate training and development. The manager also oversees compliance with state laws and verifies that Cerologists® have the appropriate licenses and abilities to perform assigned duties and provide a high-end client experience. The role includes fostering a caring, welcoming culture and supporting the growth and development of the team and business.
Requirements
- A two-year degree or equivalent.
- Effective leadership skills.
- Excellent written and verbal communication skills.
- Ability to motivate a team to deliver a superior client experience.
- Exceptional customer service skills.
- Ability to manage multiple priorities and deliverables simultaneously.
- Attention to detail.
Nice To Haves
- Two years of business and staff management experience.
- Two years of beauty industry or salon experience.
Responsibilities
- Oversee client acquisition, client experience, and client retention.
- Manage inventory.
- Lead local marketing, community engagement, local studio social media, and public relations.
- Recruit, hire, manage, develop, and retain staff.
- Maintain studio upkeep, including managing cleaning checklists in accordance with the Board of Cosmetology for treatment rooms and the front lobby.
- Identify and report broken or unsafe studio equipment to help ensure the safety of employees and clients.
- Manage profit and loss (P&L).
- Execute system-wide promotions and grow and retain the Club Orange Loyalty Program.
- Lead the team through morning huddles and weekly one-on-one meetings, set and track goals, and support staff learning and development.
- Work with the owner(s) on human resource management, marketing and public relations, customer service and relationship management, and fiscal accountability.
- Oversee compliance with state laws and verify employees have appropriate licenses and abilities for assigned duties.
- Ensure efficient business operations, a high-quality client experience, staff training and development, and profitability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
