Studio Lead - Warrington

JETSET Pilates•Warrington Township, PA

11d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead to help deliver an exceptional client experience, support instructors, and keep daily studio operations running smoothly. The role combines hospitality, sales, and studio operations, with a focus on building client relationships and guiding prospective and current members toward suitable memberships and packages. The Studio Lead supports sales and retention, welcomes and assists clients, contributes to a positive studio team culture, and maintains an organized, clean, and welcoming environment. The role requires availability for mornings, evenings, weekends, and holidays as business needs require, as well as the ability to open and close the studio as needed. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create personalized experiences that support member engagement, satisfaction, and connection to the studio.
Monitor member activity and proactively contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to meet membership, retention, utilization, and revenue goals.
Maintain timely and accurate lead, sales, and member notes in studio systems.
Greet and check in clients professionally, answer questions, resolve problems, and provide solutions.
Welcome and orient first-time clients to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to provide a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, and class packages.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support opening and closing duties and follow studio policies and procedures.