Studio Lead - Warrington

JETSET Pilates•Warrington, PA

9d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead in Warrington to support daily studio operations, create an exceptional client experience, support instructors, and help grow the studio community. The role combines hospitality, sales, and studio operations, including guiding prospective and current clients toward memberships and packages that meet their goals. The Studio Lead builds relationships with clients, follows up with prospective members, supports sales initiatives and retention efforts, and partners with the General Manager and studio team to meet membership, utilization, retention, and revenue goals. They also welcome and orient new clients, assist instructors and teammates, maintain accurate client and sales records, and keep the studio organized and welcoming. The role requires reliable availability for mornings, evenings, weekends, and holidays as business needs require, and the ability to open and close the studio when needed. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner. Successful Studio Leads may have opportunities to advance into Community Lead, Assistant General Manager, or General Manager roles, or support new studio openings.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Reliable and consistent availability.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create a personalized client experience that encourages member engagement and satisfaction.
Monitor member activity and proactively contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally; answer questions and resolve problems with solutions that exceed expectations.
Welcome and orient new clients to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to help ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Help cover shifts when teammates are unavailable, as needed.
Maintain cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, and class packages.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support opening and closing duties and follow studio policies and procedures.