Studio Lead - West Des Moines

JETSET Pilates•West Des Moines, IA

About The Position

JETSET Pilates is seeking a Studio Lead to create exceptional client experiences, support instructors, and keep daily studio operations running smoothly. The role combines hospitality, sales, and studio ambassadorship, helping grow the studio community by connecting with clients and recommending memberships and packages that fit their goals. The Studio Lead builds relationships with prospective and current clients, follows up with leads, supports sales initiatives, and works with the General Manager and studio team to meet membership, retention, utilization, and revenue goals. The role also welcomes and checks in clients, helps new clients feel confident about their first class, answers questions, resolves problems, and cultivates a welcoming community. Operational duties include maintaining a clean and organized studio, handling inquiries and transactions, updating client records, processing retail sales, restocking inventory, and supporting opening and closing procedures. The role requires availability for mornings, evenings, weekends, and holidays as business needs require, as well as the ability to open and close the studio as needed. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, learn their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create personalized experiences that keep members engaged and connected to the studio.
Monitor member activity and proactively contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally.
Answer client questions, solve problems, and provide solutions that exceed expectations.
Welcome new clients, orient them to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, and class packages.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support opening and closing duties and follow studio policies and procedures.