Studio Lead - West Des Moines

JETSET Pilates•West Des Moines, IA

7d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead for its West Des Moines studio. Studio Leads help create an exceptional client experience, support instructors, and keep daily studio operations running smoothly. The role combines hospitality, sales, and studio ambassadorship: building relationships with clients, guiding them toward suitable memberships and packages, and helping grow a welcoming community.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Reliable and consistent availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.
Ability to open and close the studio as needed.
Ability to stand for extended periods, lift and carry items up to 30 pounds, bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend appropriate memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with prospective members and leads through phone, text, email, and in-person conversations.
Support sales initiatives, promotions, and community events that generate leads and grow membership.
Create personalized experiences that support member engagement, satisfaction, and retention.
Monitor member activity and proactively contact clients who may be disengaging or considering cancellation.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally; answer questions and resolve problems.
Welcome and orient first-time clients to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to ensure a seamless client experience.
Help communicate schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Keep the front desk, lobby, and studio clean and organized.
Answer phones, respond promptly to emails, and process client inquiries.
Accurately process sales, memberships, class packages, and retail transactions.
Maintain client records in booking and CRM systems and restock retail inventory as needed.
Support studio opening and closing duties and follow policies and procedures.