Studio Lead - Hickory Flat

JETSET Pilates•Hickory Flat, GA

1d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead to support a welcoming, music-driven boutique Pilates studio. The role combines hospitality, client relationship-building, sales, and daily studio operations. The Studio Lead helps clients choose memberships and packages, supports instructors and teammates, and contributes to membership growth, retention, utilization, and revenue goals in partnership with the General Manager and studio team. The position includes creating excellent experiences for prospective and current clients, maintaining an organized and polished studio, handling client communications and transactions, and supporting opening and closing duties. The role may offer opportunities to grow into Community Lead, Assistant General Manager, General Manager, or support new studio openings. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create personalized client experiences that encourage engagement, satisfaction, and connection to the studio.
Monitor member activity and proactively contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate, timely lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally; answer questions and resolve problems with solutions that exceed expectations.
Welcome and orient first-time clients to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to help ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, and class packages.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support opening and closing duties and ensure policies and procedures are followed.