Studio Coordinator

YEB PAYROLL•Vienna, VA

About The Position

The Studio Coordinator is the administrative focal point for a School of Rock location and helps run the school while creating an excellent experience for students, parents, and prospective customers. Reporting to the General Manager, the role supports daily operations, customer service, scheduling, enrollment, marketing, and administrative projects. The position requires managing multiple tasks and using various software platforms in a busy music-school environment.

Requirements

At least 2 years of experience in a front desk, reception, and/or customer service role.
Excellent customer service and relationship skills, with a welcoming and outgoing demeanor.
Experience and interest in working with children.
Ability to juggle multiple projects, set priorities, work independently, and solve problems.
Ability to adapt and remain flexible under pressure.
Excellent verbal and written communication skills.
Ability to collaborate as a team player.
Positive energy and personality in the workplace.
Polished demeanor and a high level of professionalism and integrity.

Nice To Haves

Knowledge of music and/or the music industry.

Responsibilities

Support daily operations, including opening and closing the school, monitoring attendance and punctuality, and maintaining a clean, professional environment.
Handle complex scheduling and manage phone and email communications using scheduling software, Google Workspace, CRM, Canva, or other design tools.
Provide top-quality customer service by greeting students and parents, answering questions, and resolving concerns.
Help ensure student safety by overseeing adherence to the School of Rock Code of Conduct and safety policies.
Present the music program to prospective families, lead school tours, and enroll new students.
Support marketing by promoting events, maintaining the school’s social media presence, and contributing to content creation.
Assist the General Manager with special projects and administrative responsibilities.