Studio Coordinator

OVME•Atlanta, GA

About The Position

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for clients, the Studio Coordinator delivers exceptional client service and helps ensure a positive experience. A professional demeanor, excellent communication and organizational skills, and the ability to multitask contribute to the success of the role.

Requirements

Exceptional written and verbal communication skills.
Ability to thrive in a fast-paced, customer-service-oriented, collaborative team environment.
Ability to function independently with minimal supervision.
Ability to work independently, in a team environment, and with remote employees.
Team-player mentality.
Strong sense of ownership and urgency.
Extremely detail-oriented.
Self-starter with a passion for learning.
Strong organizational skills and ability to multitask in a fast-paced environment.
Must be able to work until 9 p.m. at least two days a week and work rotational Saturdays.

Nice To Haves

Bachelor’s degree or comparable industry experience preferred.
Medical CRM/Zenoti experience is a plus.
Social media management experience.

Responsibilities

Create an unrivaled customer experience for all clients.
Welcome and greet clients warmly and professionally.
Address client inquiries, schedule appointments, and resolve concerns or issues promptly and efficiently.
Manage and coordinate the appointment booking system, ensuring accurate scheduling and effective use of studio resources.
Collect client information, update medical history forms, and maintain accurate and confidential client records.
Help clients complete required forms and consent documents, explain their purpose, and ensure clients understand them.
Answer phone calls, respond to emails, and handle general inquiries about services, pricing, and operational policies.
Maintain a clean and organized front desk, reception area, waiting room, and product display areas.
Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
Coordinate with clinical and administrative staff to support smooth workflow and efficient client care.
Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
Manage office and administrative supply inventory and place orders as needed.
Stay knowledgeable about services, treatments, and promotions to provide clients with accurate, current information.
Handle confidential and sensitive client information discreetly and adhere to privacy regulations.
Assist with marketing efforts, including distributing promotional materials and gathering client testimonials.
Perform additional administrative tasks as assigned by the management team.