Studio Associate

Lucid Motors•Houston, TX

1d•Onsite

About The Position

Lucid is seeking an enthusiastic and conscientious Studio Associate to help build its luxury brand centered around sustainability and the human experience. The Studio Associate’s primary responsibility is to deliver exceptional, personalized customer interactions and facilitate each guest’s initial journey with Lucid. This role calls for a motivated, engaging quick learner who communicates effectively, recognizes social cues, and supports the studio team with operational needs. The Associate serves as a Lucid Ambassador and helps create memorable customer experiences while promoting Lucid’s vehicles and community.

Requirements

Exceptional people skills, including strong oral and written communication, empathy, and active listening.
Ability to deliver outstanding customer experiences in a fast-paced and dynamic environment.
Conscientious, responsible, and reliable.
Curiosity about and passion for electric vehicles, the premium vehicle market, and the competitive landscape.
Comfort operating in an ambiguous retail environment.
Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.
Flexible availability, including extended holiday mall hours, holidays, and weekends.
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

Completed or currently pursuing a bachelor’s degree or equivalent.
Familiarity with CRM tools.

Responsibilities

Welcome guests in an engaging, courteous, and sincere manner as a first point of contact for Lucid.
Demonstrate enthusiasm for Lucid products and create intrigue about them.
Assess customer needs through personalized interactions and insightful questions.
Build and maintain a customer pipeline through disciplined practices.
Use Salesforce to track and manage customer interactions and maintain timely engagement.
Conduct test drives and explain relevant points of interest to provide an exceptional driving experience.
Learn about competitor models and packages to educate customers about Lucid.
Communicate the benefits of Lucid products and membership in the Lucid community.
Gauge guests’ requirements and interests to provide relevant, personalized interactions.
Capture leads and guide guests through the initial part of the Lucid customer journey.
Address customer challenges in a cordial and calm manner.
Keep studio assets presentable and consistent with Lucid’s brand image.
Identify pain points and bottlenecks in studio operations and suggest improvements.
Remain available for ad hoc activities that improve studio operations and customer experiences.
Support local marketing initiatives and events to build brand awareness.
Continue learning and developing to progress a career with Lucid Motors.
Assist with daily operations as needed.