Studio Associate

Lucid Motors • Houston, TX

1d

About The Position

Lucid is seeking enthusiastic and conscientious Studio Associates to help build its luxury brand centered on sustainability and the human experience. The Studio Associate’s primary responsibility is to deliver exceptional, personalized customer interactions and facilitate guests’ initial journey with Lucid. The role serves as a key brand ambassador and first point of engagement, welcoming guests, creating interest in Lucid products, assessing customer needs, and supporting lead progression and pipeline management. Associates use Salesforce to track interactions, conduct test drives, explain Lucid product benefits, and help customers understand the competitive landscape. They also support studio operations, maintain Lucid’s brand presentation, identify operational pain points, assist with local marketing and events, and remain available for ad hoc tasks. This position requires flexible availability, including extended holiday mall hours, holidays, and weekends, and includes physical activity such as standing for extended periods, bending, twisting, squatting, and reaching.

Requirements

• Exceptional people skills, including strong oral and written communication, empathy, and active listening.
• Ability to deliver outstanding customer experiences in a fast-paced, dynamic environment.
• Conscientious, responsible, and reliable.
• Curiosity about and passion for electric vehicles, the premium vehicle market, and the competitive landscape.
• Comfort operating in an ambiguous retail environment.
• Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.
• Flexible availability, including extended holiday mall hours, holidays, and weekends.
• Valid driver’s license with no suspensions within the past year.
• Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

• Completed or in progress toward a bachelor’s degree, or equivalent.
• Familiarity with CRM tools.

Responsibilities

• Serve as a Lucid ambassador and the first point of engagement for studio guests.
• Welcome guests in an engaging, courteous, and sincere manner.
• Demonstrate excitement and create intrigue about Lucid products.
• Assess customer needs through personalized interactions and insightful questioning.
• Maintain and build a customer pipeline through disciplined practices.
• Use Salesforce to track and manage customer interactions and provide consistent, timely engagement.
• Conduct test drives and explain relevant points of interest to provide an exceptional driving experience.
• Learn about competitor models and packages to educate customers about Lucid.
• Communicate the benefits of Lucid products and membership in the Lucid community.
• Gauge guests’ requirements and interests to deliver relevant, personalized interactions.
• Capture leads and guide guests through the initial part of the Lucid journey.
• Manage and address customer challenges cordially and calmly.
• Keep studio assets presentable and consistent with Lucid’s brand image.
• Identify pain points and bottlenecks in daily studio operations and suggest improvements.
• Support ad hoc activities that improve studio operations and customer experiences.
• Support local marketing initiatives and events to build brand awareness.
• Continue learning and developing to progress a career with Lucid Motors.
• Assist with daily operations as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life coverage
• Disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed