Student Worker or Graduate Assistant (IT Help Desk) - Regent University students only

Regent University • Virginia Beach, VA

3d

About The Position

This position provides essential software, hardware, and systems support to the Regent University community, including faculty, staff, and students. The role involves managing and resolving IT issues through a ticketing system, ensuring professional and courteous communication, and collaborating with other IT departments for effective problem resolution.

Requirements

• Must be a Regent University student
• Dependable and prompt
• Strong customer service skills and a desire to help others
• Excellent verbal and written communication skills
• Ability to work in a team environment
• Ability to problem solve
• Proficiency with Window operating systems, Microsoft Office, and web browser technology
• Ability to follow written and verbal instructions
• Commitment to Regent's core values of Excellence, Innovation, and Integrity

Responsibilities

• Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mail directed to the Help Desk
• Manage and track issues using the IT ticketing system
• Escalate support incidents to the appropriate IT staff group when necessary
• Answer phone calls and e-mails in a professional, courteous manner
• Work closely with other IT Departments to resolve issues effectively

Benefits

• Not benefits eligible.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees