IT Help Desk

John H. Carter Website•Baton Rouge, LA

16h

About The Position

The IT Help Desk role at John H. Carter Co., Inc. involves managing communication efforts, both internal and external, to ensure clarity and timeliness for all stakeholders. This position requires performing installations, patches, and upgrades, as well as on-the-spot client/server maintenance and troubleshooting. The role also includes providing application support and troubleshooting for MS Windows platforms and the MS Office Application Suite. The successful candidate will be part of a call-out schedule for remote and on-site troubleshooting and resolution, and will work independently in a fast-paced environment, adhering to company policies and methodologies. Collaboration with development and support staff is key to maintaining product knowledge and ensuring precise communications.

Requirements

Ability to communicate effectively internally and externally.
Proficiency in scheduling and completing installations, patches, and upgrades.
Skills in client/server maintenance and troubleshooting.
Experience with MS Windows platforms and MS Office Application Suite.
Willingness to participate in a call-out schedule.
Ability to work independently in a fast-paced environment.
Adherence to company policies, procedures, and methodologies.
Collaborative skills with development and support staff.
Knowledge of basic TCP/IP network troubleshooting.
Experience with system installation, integration, and implementation.
Ability to run programs per standard operating procedures.

Responsibilities

Assume responsibility for communication efforts, both internal and external, to ensure clarity and timeliness for all parties/stakeholders.
Schedule and complete installations, patches, and upgrades.
Perform on-the-spot client/server maintenance and troubleshooting.
Provide application support and troubleshooting of MS Windows platforms.
Support users in the installation, setup, and maintenance of MS Office Application Suite and its components.
Participate in a call-out schedule for troubleshooting and resolution activities, both remotely and on-site.
Work independently in a fast-paced environment.
Follow John H. Carter Co., Inc. policies, procedures, and methodologies.
Collaborate with development and support staff to maintain thorough product knowledge and ensure precise communications.
Perform basic TCP/IP network troubleshooting.
Handle system installation, integration, and implementation of new hardware and software components.
Run programs per standard operating procedures.
Print reports and perform other tasks as directed by the IT Manager.