IT Help Desk

Amrize•Franklin, IN

1d•$18 - $25•Onsite

About The Position

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services.

Requirements

An associate degree or higher in an IT-related discipline is required
1-2 Years of work experience
Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

Nice To Haves

IT field of study preferred

Responsibilities

Responsible for adherence to company policies, including safety and the use of personal protective equipment.
Responsible for adherence to the company’s Acceptable Use and Information Security Policies.
Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
Monitors IT helpdesk requests and responds quickly and effectively.
Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
Works with software and telecommunications vendors to resolve on-site provider issues.
Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
Assists with maintaining and developing core best practices.
Assists with managing hardware and peripheral device inventory levels at the local site.
Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.