IT Help Desk

John H. Carter Company, Inc.•St. George, LA

About The Position

This role involves providing IT support and troubleshooting for John H. Carter Co., Inc. The position requires managing communication efforts, performing installations, patches, and upgrades, and troubleshooting client/server issues. The IT Help Desk professional will also support MS Windows platforms and the MS Office Application Suite, including installation, setup, and maintenance. The role may require participation in a call-out schedule for remote and on-site support. The individual will work independently in a fast-paced environment, adhering to company policies and collaborating with development and support staff to ensure clear and precise communication with stakeholders. Responsibilities also include basic TCP/IP network troubleshooting and the installation/integration of new hardware and software components.

Requirements

Ability to work independently in a fast-paced environment.
Ability to be part of a call-out schedule.
Basic TCP/IP network troubleshooting.
System installation/integration/implementation of new hardware and software components.
Follow company policies, procedures, and methodologies.

Nice To Haves

Experience with MS Windows platforms.
Experience with MS Office Application Suite.

Responsibilities

Assume responsibility for communication efforts, both internal and external, to ensure clear understanding of accuracy and timeliness requirements.
Schedule and complete installations, patches, and upgrades.
Perform on-the-spot client/server maintenance and troubleshooting.
Provide application support and troubleshooting of MS Windows platforms.
Provide user support in the installation, setup, and maintenance of MS Office Application Suite and its components.
Be available for a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required).
Work independently in a fast-paced environment.
Follow John H. Carter Co., Inc. policies, procedures, and methodologies.
Collaborate with development and support staff to maintain thorough knowledge of product capabilities and ensure precise communications with stakeholders.
Perform basic TCP/IP network troubleshooting, system installation/integration/implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.