IT Help Desk

RQ Construction•Virginia Beach, VA

2d•Onsite

About The Position

RQ Construction is seeking an IT Help Desk Technician for their Virginia Beach, Virginia office. This role serves as the main point of contact for technical support across the company, assisting employees in various offices and project locations. The primary focus is to maintain workforce productivity by resolving hardware, software, and network issues, ensuring adherence to company policies and DoD cybersecurity standards. Responsibilities include managing support tickets, deploying and maintaining equipment, providing onboarding support for new employees, and supporting technology setups at office and field locations. The technician will collaborate with internal IT staff, project personnel, and external vendors to deliver dependable and secure IT services throughout the organization. Founded in 1996, RQC, LLC has become a recognized leader in Southern California's commercial and government Design-Build sector, expanding its operations nationwide. As an integrated Design-Build contractor, the company excels in providing accelerated construction solutions for new commercial projects for both public and private clients, with a significant portion of its project portfolio focused on Department of Defense work.

Requirements

High school diploma or equivalent required
At least three years of practical experience providing end-user support, including diagnosing hardware/software issues and managing IT devices in a professional environment
Must provide evidence of identity and U.S. work authorization at the time of hire.
Must successfully pass a drug screening and commercial criminal background check, including a stricter Department of Defense background check, for access to job site at military base (if applicable for position being hired for).

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft credentials are strongly preferred
Experience supporting users in construction, engineering, or design-related industries is a plus

Responsibilities

Act as the primary point of contact for technical assistance across the company.
Support employees in multiple offices and project locations.
Troubleshoot and resolve hardware, software, and network issues.
Ensure compliance with company policies and DoD cybersecurity standards.
Manage support tickets.
Deploy and maintain equipment.
Provide onboarding support for new employees.
Support technology setup at office and field locations.
Collaborate with internal IT team members, project personnel, and external vendors.