IT Help Desk
About The Position
RQ Construction is seeking an IT Help Desk Technician for their Virginia Beach office. This role serves as the main point of contact for technical support across the company, assisting employees in various offices and project locations. The primary goal is to maintain workforce productivity by resolving hardware, software, and network issues, while adhering to company policies and DoD cybersecurity standards. Responsibilities include managing support tickets, deploying and maintaining equipment, providing onboarding support for new employees, and setting up technology at office and field locations. The technician will collaborate with internal IT staff, project teams, and external vendors to deliver dependable and secure IT services.
Requirements
- High school diploma or equivalent required.
- At least three years of practical experience providing end-user support.
- Experience diagnosing hardware/software issues.
- Experience managing IT devices in a professional environment.
Nice To Haves
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft credentials are strongly preferred.
- Experience supporting users in construction, engineering, or design-related industries is a plus.
Responsibilities
- Act as the primary point of contact for technical assistance across the company.
- Troubleshoot and resolve hardware, software, and network issues.
- Ensure compliance with company policies and DoD cybersecurity standards.
- Manage support tickets.
- Deploy and maintain IT equipment.
- Provide onboarding support for new employees.
- Support technology setup at office and field locations.
- Collaborate with internal IT team members, project personnel, and external vendors.
Benefits
- Medical
- Dental
- Vision
- 401K with match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
