IT Help Desk

Tecta Corporate•Rosemont, IL

2d•$80,000 - $90,000•Onsite

About The Position

Design, maintain, and continuously improve the desktop/laptop operating environment at Tecta America. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations. This position will be onsite, Monday through Friday, at our Rosemont, IL office location.

Requirements

College degree or equivalent experience
8+ years of IT experience
Customer-focused attitude
Fluent in Spanish, both verbal and written
Extensive experience working in an Active Directory environment
Expert-level knowledge and ability to troubleshoot Windows operating systems
Knowledge of computer hardware and laptops
Deep hands-on experience with Intune
Expert-level experience maintaining Windows images and deployments in a distributed environment
Management of End User Accounts in Active Directory
Management of End User Accounts in O365/Azure Entra ID
Management of End User Accounts in Windows 10/11
Management of End User Accounts in Office 365 Suite
Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
Active participation in activities associated with the management of workplace health and safety
Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

Nice To Haves

Android tablet management and deployment (Intune)
Android/iPhone mobile phone configuration
Help Desk Ticket Management (Manage Engine ServiceDesk Plus)
Dell Desktops and Laptops
Multi-Function Printers (Xerox, Canon, Toshiba, etc.)

Responsibilities

Continuously research and implement endpoint management and security best practices
Create and maintain application deployments/updates using Intune and Patch My PC (Win32/MSI/EXE, detection rules, supersedence)
Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting and support exception handling
Administer Intune/Autopilot enrollment, configuration profiles, compliance policies, and device lifecycle tasks
Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis, and durable fixes
Assist Helpdesk with overflow tickets as needed; coach Tier 1/2 on recurring issues via documentation/knowledge transfer
Partner with IT Security (and tools such as SentinelOne where applicable) to investigate endpoint alerts and perform remediation
Maintain documentation for technical and non-technical audiences (KBs, runbooks, “How-To” guides)
Participate in scheduled maintenance windows and occasional after-hours updates as required
Travel to remote offices and acquisition sites as needed
Other duties/projects as assigned