IT Help Desk

WN GLOBAL MASTER • Houston, TX

2d • $18 - $18 • Onsite

About The Position

Supports the IT department. Serves as the first point of contact for employees experiencing technical issues via phone, email, or Teams chat. Diagnoses and resolves basic hardware, software, and network connectivity issues. Sets up, configures, and deploys desktops, laptops, printers, and peripherals. Resets passwords and manages user account access in Active Directory. Installs, updates, and troubleshoots software applications and Windows OS. Maintains accurate documentation of issues, resolutions, and standard procedures. Supports basic network troubleshooting (Wi-Fi connectivity, VPN access, printer connectivity). Assists with IT inventory tracking and equipment maintenance.

Requirements

• Associate degree in a technical area from an accredited college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• High school diploma or equivalent
• Strong customer service, communication, and troubleshooting skills
• Reliable, punctual, and able to work independently or as part of a team
• Familiarity in Active Directory, Microsoft Group Policy, MS Office 365 Suite
• Experience with configuring and troubleshooting PC hardware, printers, scanners, and mobile devices
• Experience with remote desktop support tools (AnyDesk)
• A curious mindset and eagerness to learn
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Fluent in Microsoft Office Outlook, Word, and Excel
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

• Serve as the first point of contact for employees experiencing technical issues via phone, email, or Teams chat
• Diagnose and resolve basic hardware, software, and network connectivity issues
• Set up, configure, and deploy desktops, laptops, printers, and peripherals
• Reset passwords and manage user account access in Active Directory
• Install, update, and troubleshoot software applications and Windows OS
• Maintain accurate documentation of issues, resolutions, and standard procedures
• Support basic network troubleshooting (Wi-Fi connectivity, VPN access, printer connectivity)
• Assist with IT inventory tracking and equipment maintenance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level