IT Help Desk

Marina Landscape, Inc.•Orange, CA

1d•$22 - $26•Hybrid

About The Position

Marina Landscape, Inc. is seeking a motivated and customer-focused IT Help Desk Administrator to join our Information Technology team. This position provides first-level technical support to employees across multiple company locations, ensuring computer systems, hardware, software, mobile devices, and network resources operate efficiently. If you enjoy troubleshooting technology, helping people, and working in a collaborative environment, we'd love to hear from you.

Requirements

Minimum of 2 years of professional IT Help Desk or Desktop Support experience, or an equivalent combination of education and experience.
Strong troubleshooting skills with Windows workstations, Microsoft 365, hardware, and networking fundamentals.
Excellent communication and customer service skills.
Ability to prioritize multiple support requests while maintaining accurate documentation.
Valid California Driver's License.
Fluent English communication skills.

Nice To Haves

Bilingual English/Spanish.
Experience with Active Directory, Microsoft 365 Administration, Syncro RMM, MaaS360, and endpoint security platforms.
CompTIA A+, Microsoft Fundamentals, or other IT certifications.
Experience supporting Microsoft 365 Copilot or other AI productivity tools.

Responsibilities

Provide technical support for desktops, laptops, printers, mobile devices, Microsoft 365, and business applications.
Respond to help desk requests through the Syncro RMM ticketing system, prioritizing and resolving issues efficiently.
Install, configure, troubleshoot, and maintain computer hardware, software, and peripheral devices.
Support user onboarding and offboarding, including Active Directory and Microsoft 365 account management.
Configure new workstations and ensure employees have the equipment needed to perform their jobs.
Maintain accurate hardware, software, and licensing inventory.
Monitor workstation and server patch compliance using Syncro.
Support endpoint security tools, including Coro, and escalate security incidents as required.
Provide first-level support for Microsoft 365 Copilot and other approved AI tools.
Troubleshoot LAN connectivity and workstation issues, escalating complex problems when necessary.
Support company-issued laptops, smartphones, iPads, and other mobile devices managed through MaaS360.
Document technical procedures and contribute to the IT knowledge base.
Perform routine equipment maintenance and maintain high-quality customer service throughout every support interaction.