IT Help Desk Technician

Health System Services Ltd•City of Niagara Falls, NY

2d•$22 - $28•Onsite

About The Position

The IT Help Desk Technician serves as the single point of contact for staff technology issues, providing day-to-day support through tickets, phone calls, and walk-up assistance. This role supports users with account access, device setup, common application issues, and basic troubleshooting while helping maintain a smooth and secure technology experience across the organization.

Requirements

Experience in help desk, IT support, desktop support, or technical customer service is required.
Strong communication, documentation, customer service, and problem-solving skills.
Ability to explain common technical steps clearly and create simple user instructions for recurring tasks.

Nice To Haves

Associate degree or technical training in Information Technology or a related field strongly preferred.
Relevant certifications such as CompTIA A+ or similar technical training are a plus.
Familiarity with Windows environments, Microsoft 365, account management, device deployment, and basic troubleshooting is preferred.

Responsibilities

Serve as the single point of contact for staff IT issues, including tickets, calls, and walk-up support.
Handle password resets, account access, email issues, basic application errors, and printer or connectivity problems.
Set up and configure laptops, desktops, phones, and standard software for new hires; handle offboarding device wipes and returns.
Create quick guides and short how-tos for common tasks such as VPN, MFA, and secure remote access.
Log, track, and update support requests in the ticketing system, ensuring issues are documented clearly and routed appropriately.
Troubleshoot hardware, software, and basic network or connectivity issues, escalating more complex matters when needed.
Deliver friendly, clear support to employees with a wide range of technical experience.