IT Help Desk Technician

Laguna Development Corp • Albuquerque, NM

3d • Onsite

About The Position

Join our Corporate Information Technology team as an I.T. Help Desk Technician and play a vital role in delivering exceptional technical support across the organization. In this customer-focused position, you will serve as the first point of contact for end users, troubleshooting hardware, software, networking, printer, and system-related issues while ensuring timely resolution or escalation. You'll assist with technology projects, maintain IT inventory and equipment, document solutions, and help create a positive technology experience for employees and guests alike.

Requirements

• High school diploma or GED
• Strong communication skills
• Passion for customer service
• Experience supporting Microsoft-based environments
• Ability to work flexible schedules, including weekends and holidays
• Valid New Mexico driver’s license
• Ability to obtain a gaming license
• Pass a pre-employment drug and alcohol screening

Nice To Haves

• IT certifications (A+, Network+)
• Experience with virtualization
• Experience with Cisco
• Experience with Linux
• Experience with help desk environments

Responsibilities

• Serve as the first point of contact for end users, troubleshooting hardware, software, networking, printer, and system-related issues.
• Ensure timely resolution or escalation of technical issues.
• Assist with technology projects.
• Maintain IT inventory and equipment.
• Document solutions.
• Help create a positive technology experience for employees and guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED