IT Help Desk Technician

Arlington Heights Memorial Library•Arlington Heights, IL

2d•$25 - $30•Onsite

About The Position

We're looking for an IT Help Desk Technician to provide technical support to library staff and maintain the technology that powers our public services. If you enjoy troubleshooting, solving problems, and helping others succeed with technology, we'd love to hear from you.

Requirements

Three to five years of experience supporting PCs, Macs, and computer peripherals.
Experience working in a networked environment.
Proficiency with Microsoft Windows.
Strong troubleshooting and problem-solving skills with exceptional attention to detail.
Excellent communication and customer service skills with the ability to explain technical concepts to users with varying levels of technical knowledge.
A collaborative mindset and commitment to providing outstanding service.
Ability to work effectively with staff and customers in alignment with Our Culture and IDEA.
High school diploma or GED required.

Nice To Haves

Experience with Microsoft Office.
Computer-related college coursework, technical training, or industry certifications.

Responsibilities

Provide advanced technical support for PCs, Macs, software, peripherals, printers, and audio-visual equipment.
Install, configure, troubleshoot, and repair computer hardware and software.
Assist with technology rollouts, software upgrades, and other IT projects.
Maintain public computers and technology at library locations and hosted sites.
Perform routine system maintenance, reporting, and housekeeping tasks.
Stay current with emerging technology through professional development and ongoing learning.